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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408053
Report Date: 05/09/2025
Date Signed: 05/09/2025 09:04:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250312124202
FACILITY NAME:CHICO CHILD DEVELOPMENT CENTERFACILITY NUMBER:
045408053
ADMINISTRATOR:LOPEZ, ANGELICAFACILITY TYPE:
850
ADDRESS:115 OAK STREETTELEPHONE:
(530) 228-0653
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:20CENSUS: DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Angelica LopezTIME COMPLETED:
09:05 AM
ALLEGATION(S):
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Staff left child in a soiled diaper for an extended period
INVESTIGATION FINDINGS:
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On 5/9/25 at 8:15 am, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection, and met with facility representative, Angelica Lopez. It was alleged that staff left child in a soiled diaper for an extended period.

The director was interviewed on 3/19/25 at 8:20am and stated she was aware of an incident regarding a child in care. The child in question was picked up and had soiled their diaper which she was told resulted in a severe rash. This rash was documented by a staff member on the following day. The facility reported an unusual incident to the department on 3/13/25. The director stated that the child had been changed approximately two hours prior to the time the child was picked up and the teacher noticed the child needed to be changed. Parent took the child to be changed and discovered a rash. The teacher was watching ten children when the child was picked up and all children were playing on the outdoor playground.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250312124202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 045408053
VISIT DATE: 05/09/2025
NARRATIVE
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Six staff members submitted written statements regarding the incident that shared they were present during the incident and all staff denied that a child had been left in a soiled diaper. All staff present during the incident stated the diaper log showed the child’s diaper had been changed approximately two hours prior to being picked up and they consistently check children’s diapers every 1-2 hours depending on the needs of the child. Five staff were interviewed on 3/19/25 and all staff indicated that the diaper log was filled out appropriately for the day in question and the child did not have any diaper rash prior to the following day. The staff member (S2), responsible for the child during the incident indicated there were more children present than normal for that time frame and they did feel overwhelmed. S2 maintained that the child was changed approximately 2 hours prior to pickup and C1 has sensitive skin and was playing in the sand box which could have contributed to the rash.

Eight parents were interviewed on 4/25/25 and all denied having any issues or concerns regarding their children being left in a soiled diaper for an extended period of time. All parents indicated they were informed of diaper changes through the SEER app and none had experienced their child with a rash they felt was caused by being left in a soiled diaper.

LPA obtained and reviewed clock in/clock out records for staff and children. LPA reviewed diaper logs for all children in care during the incident. The diaper log for C1 indicated C1 was changed approximately two hours prior to the incident. LPA reviewed a photo of C1's rash the day after the incident.

During today’s inspection, the facility was toured, 1 staff and 12 children were present. LPA did not observe any title 22 violations.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Angelica Lopez. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2