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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408190
Report Date: 04/24/2023
Date Signed: 04/25/2023 03:47:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2022 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20221219154654
FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:MILLER, HEATHERFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(619) 377-4444
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 32DATE:
04/24/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Heather MillerTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 4/24/2023 at 8:15am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Director Heather Miller. It has been alleged the facility is operating out of ratio, specifically, that one teacher and or one aide is left alone to care for more than 18 children. Director Heather Miller denied the allegation and stated that ratios are always maintained and recently hired additional staff to ensure ratios are maintained.

On 1/4/2023 an interview with S5 was conducted between 12:15pm-12:36pm stated she was left alone during nap time with at least 20 children; some children were awake while the others were sleeping. S5 stated additional staff were not available at the facility to assist.

During today's inspection LPA observed 32 children, 16 children were in the front building supervisied by one teacher (S7) and one aide (A1), 16 children were observed in the main building and were being supervised by Director Heather Miller and one aide (A2).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20221219154654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/24/2023
Section Cited
CCR
101230(c)
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101230 (c) -A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center.
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Director Heather Miller agreed to provide training to all staff in Teacher-toChild Ratios in Child Care Centers (www.ccld.childcarevideos.org). Director agrees to submit a sign-in sheet indicating staff that participated in the training.
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This requirement is not met as evidenced by: An interview with S5 who stated she was left alone during naptime with a least 20 children; some children were awake while the others were sleepingg. S5 stated additional staff are not available at the facility to assist.
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Director also agrees to provide a written statement on how she will ensure teacher to child ratios at all times.

The Plan of Correction shall be submitted to CCLD on or before 5/24/2023
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20221219154654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 04/24/2023
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22) 101230(c), is being cited on the attached LIC 9099D. Appeal rights were provided, and an exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2022 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20221219154654

FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:MILLER, HEATHERFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(619) 377-4444
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 23DATE:
04/24/2023
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Heather MillerTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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1. Staff are handling day care children in a rough manner.
2. Staff member does not have the necessary education to supervise daycare children.
3. Facility is dirty.
4. Staff are forcing children to sleep
5. Staff are leaving daycare children unattended
INVESTIGATION FINDINGS:
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On 4/24/2023 at 8:15am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Director Heather Miller.

It has been alleged that staff is handling daycare children in a rough manner, specifically, children are grabbed, pulled, and forced to sit, staff member does not have the necessary education to supervise daycare children, specifically, staff does not have the necessary ECE units to be left alone with children and/or to cover teacher:child ratios, the facility is dirty, specifically that floors and walls throughout the facility are not regularly cleaned and sanitized and that staff is forcing children to sleep, specifically, staff grab children forcing them onto cots, held down, and forced to sleep. It was also alleged that staff is leaving daycare children unattended, specifically, that staff takes a child to the bus stop leaving the remaining children in care without adult supervision. During today's inspection LPA toured the classrooms including the bathrooms and found them to be clean, organized and sanitized.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 13-CC-20221219154654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 04/24/2023
NARRATIVE
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Director Miller denied the allegations and stated children are not handled in a rough manner to force a child to sit and said staff may have to intervene with children with behavioral issues and do so by gently redirecting them. Director Miller said she ensures any preschool teacher hired has the necessary ECE units to supervise children.

Director Miller said S6 was exclusively hired to clean the facility three times a week throughout the day and does a deep cleaning of the facility on weekends. Teachers are required to maintain their own areas clean at all times.

Director Miller denied that staff forces children to sleep and said that any child who does not want to sleep is given the opportunity to sit at a table in the nap room with a quiet activity or return to the classroom with children who don’t nap.

Director Miller denied that staff is leaving daycare children unattended especially when C5 is taken to the bus stop and said there is additional staff in the classroom supervising children.

On 1/4/2023 interviews were conducted with S1–S6 between 12:32pm -2:12pm. Staff denied that children are grabbed and or pulled to force them to sit.

S1 and S3 stated staff have the necessary education to supervise daycare children, specifically the required ECE units, and experience, S2, S4, S5, and S6 were uncertain about which staff have the necessary education to supervise children.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 13-CC-20221219154654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 04/24/2023
NARRATIVE
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S1 - S6 stated the facility hired S6 to clean the facility three times a week and deep cleanings are done on weekends. S1-S6 said each teacher is required to keep their own areas clean throughout the day.
S1, S3, S5, and S6 denied forcing children to sleep or observing any staff force a child to sleep and stated that any child who does not want to nap is given the opportunity to lie on their cot quietly with a book, sit at a table in the nap room with a quiet activity or return to the classroom with children who don’t nap. S2 and S4 stated they are not in the nap room while the children sleep.

S1 – S6 denied staff leaving children unattended specifically when C5 is taken to the bus stop.

On 1/4/2023 interviews were conducted with C1–C4 between 10:32am–12:17pm. C1-C4 denied staff grabbing and forcing them onto cots, held down, and forced to sleep. C1-C4 denied being left without adult supervision.

On 3/8/2023 interviews were conducted with P1 – P5 between 10:56am–4:55pm. P1-P5 denied having knowledge of their child(ren) or any other child being handled in a rough manner and forced to sit. P1 – P5 admitted to not knowing the teacher-to-child ratios and what the educational requirements are to supervise children. P1 – P5 denied the facility is dirty or that staff force children to sleep. P1, P2, P3, P4, and P6 denied children are being left unattended, specifically when a child is taken to the bus stop located in front of the building. P5 stated multiple staff is present when dropping off and picking up her child. P5 said she is not present at the time a child is taken to the bus stop and is unable to speak about the specific time of day.

Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. An exit interview was conducted, appeal rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6