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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408211
Report Date: 06/25/2024
Date Signed: 06/25/2024 11:54:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240417080531
FACILITY NAME:STORYBOOK SCHOOLHOUSE INFANTFACILITY NUMBER:
045408211
ADMINISTRATOR:HEATHER MILLERFACILITY TYPE:
830
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 433-4195
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:12CENSUS: 9DATE:
06/25/2024
UNANNOUNCEDTIME BEGAN:
08:12 AM
MET WITH:Anoma Thilakeratne, DirectorTIME COMPLETED:
10:22 AM
ALLEGATION(S):
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Facility staff are operating out of ratio
Unqualified staff caring for infants
INVESTIGATION FINDINGS:
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On 6/25/24 @ 8:12am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection and met with facility director, Anoma Thilakeratne. It was alleged that the facility is operating out of ratios and unqualified staff are caring for infants.

On 6/25/24 LPA Laird conducted an interview at the faciltiy with director Anoma Thilakeratne. Anoma stated she was aware of the allegations and confirmed both allegations were true. Anoma stated she had spoken to staff and they had admitted to working alone in the infant room without qualifications. Anoma stated the infant room is not typically out of ratio, but they were short staffed today which put them out of ratio.

During today's inspection, the infant room was toured and two staff interviews were conducted. Upon inspection LPA Laird observed the infant room operating out of ratio.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240417080531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE INFANT
FACILITY NUMBER: 045408211
VISIT DATE: 06/25/2024
NARRATIVE
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On 6/4/24 and 6/5/24 LPA E. Laird interviewed five parents (P1, P2, P3, P4, P5). Two of the parents interviewed stated they had observed unqualified staff alone in the infant room. One parent stated they had observed an unqualified staff in the infant room alone on a weekly basis. One parent stated they had observed the infant room operating out of ratio and stated they had observed one staff watching 5 infants on more than one occasion.

On 4/18/24, 6/5/24, and 6/25/24 LPA E. Laird conducted an interview with seven staff (S1, S2, S3, S4, S5, S6, S7). One staff interviewed admitted to working alone in the infant room without having any Early Childhood Education Units (ECE). Three staff interviewed admitted to observing the infant room operating out of ratio. One staff interviewed stated staffing is always an issue and they had observed the infant room operate out of ratio on several occasions.

On 4/23/24 LPA Laird obtained staff transcripts, the facility roster, and staff roster. Transcripts obtained indicate two staff did not have the necessary infant units and one staff did not have any ECE units.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed facility director, Anoma Thilakeratne that this report dated 6/25/24 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Laird informed the facility director to provide a copy of this licensing report dated 6/25/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility director, Anoma Thilakeratne. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240417080531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE INFANT
FACILITY NUMBER: 045408211
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/25/2024
Section Cited
CCR
101416.2(f)
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101416.2 Infant Care Teacher Qualifications and Duties : (f) Teachers shall visually observe aides whenever aides are working with infants, except as provided for in Section 101416.5(d)(1). This regulation was not met as evidence by:
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The facility stated they no longer allow unqualified staff to cover the infant room alone. The facility shall conduct a meeting to discuss qualifications, and regulations pertaining to infant supervision. Agenda and staff attendance sheet to be submitted to CCL by 7/25/24.
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Based on interviews and documentation, the licensee did not comply with the section cited above in one out of five staff, which poses an immediate health, safety or personal rights risk to children in care.
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erica.laird@dss.ca.gov
Type B
06/25/2024
Section Cited
CCR
101416.5(b)
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101416.5 Staff-Infant Ratio: (b) There shall be a ratio of one teacher for every four infants in attendance. This regulation was not met as evidence by:
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The facility stated they are in the process of hiring and have new staff starting today. The facility shall conduct a staff meeting to discuss ratio requirements. Agenda and staff attendance sheet to be submitted to CCL by 7/25/24.
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Based on observation and interivews, the licensee did not comply with the section cited above, which poses a potential health, safety or personal rights risk to children in care.
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erica.laird@dss.ca.gov
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3