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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001248
Report Date: 11/30/2022
Date Signed: 11/30/2022 11:16:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2022 and conducted by Evaluator Shannon Diegoruelas
COMPLAINT CONTROL NUMBER: 25-AS-20220919152612
FACILITY NAME:WILLOW SPRINGS ALZHEIMER'S SPECIAL CARE CTR.FACILITY NUMBER:
455001248
ADMINISTRATOR:GOSTAS, DARIENFACILITY TYPE:
740
ADDRESS:191 CHURN CREEK ROADTELEPHONE:
(530) 242-0654
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:56CENSUS: DATE:
11/30/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Trish Clark, AdministratorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility did not provide resident a safe environment causing injury
Staff did not change resident timely
INVESTIGATION FINDINGS:
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On 11/30/2022 Licensing Program Analyst (LPA) Shannon Diegoruelas arrived at the facility unannounced to deliver complaint findings and met with Trish Clark, Administrator. Prior to visit LPA completed a daily self-screening for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; contacted facility staff and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn 3M N95 Mask, Additionally, LPA was screened by facility staff at the front door. LPA explained the reason for the visit was to deliver complaint findings for a complaint regarding the above allegation(s).

During the investigation LPA conducted interviews with staff and residents. LPA is unable to find and or meet the preponderance of evidence, per policy.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Shannon Diegoruelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 25-AS-20220919152612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: WILLOW SPRINGS ALZHEIMER'S SPECIAL CARE CTR.
FACILITY NUMBER: 455001248
VISIT DATE: 11/30/2022
NARRATIVE
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Allegation:

Facility did not provide resident a safe environment causing injury

During the Department’s investigation it was revealed that resident (R1’s) most recent assessment was conducted on 4/4/22, R1 was a high fall risk, R1 did not require the use of any mobility devices, wanders often, and required partial assistance with redirection and cues, and R1 is mostly non-verbal with Dementia. The incident in question happened on 6/29/22 when R1 tripped on fan used to dry carpets after cleaning done at 5am-Incident report was submitted to CCLD 6/30/22, facility had other incident reports regarding R1 dated 2/10/22 and 7/12/22, facility did not reassess R1 after 6/29/22 fall, however, the assessment conducted on 4/4/22 indicated high fall risk. Facility contacted emergency services immediately after R1 fell on 6/29/22 and staff were present to assist. Facility staff were interviewed, and stated R1 was constantly walking throughout the facility. Care staff all stated the blower was positioned close to the wall and next to a chair, out of the walkway of residents. Staff stated R1 had fallen a few times, but R1 would more commonly lay themselves on the ground. No other residents have tripped over the blower. The facility agreed to clean the carpets after the residents are in bed.


Continued on 9099-C
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Shannon Diegoruelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 25-AS-20220919152612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: WILLOW SPRINGS ALZHEIMER'S SPECIAL CARE CTR.
FACILITY NUMBER: 455001248
VISIT DATE: 11/30/2022
NARRATIVE
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Allegation:

Staff did not change resident timely

LPA interviewed staff (S1 and S2) who both indicated all residents are changed every 1 hour or 2, more if they need it because some residents go more than others. The staff (S1 and S2) indicated that there are residents that staff look out for because they go more frequently. Also, both staff indicated that if they notice a resident wet or solid, they change them right away it might take them 1 or 2 minutes, but they get them help quickly. LPA also interviewed residents (R2 and R3) and they were asked if they received help with their incontinence needs when they need it. Interviews with both residents indicated that their care needs are being met.

As a result of this investigation, LPA finds the allegations to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies were cited during today's visit. An exit interview was conducted, and a copy of the report was provided to Administrator.

SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Shannon Diegoruelas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3