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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001567
Report Date: 10/17/2022
Date Signed: 10/17/2022 08:54:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2022 and conducted by Evaluator Donna Gurriere
COMPLAINT CONTROL NUMBER: 25-AS-20220411163229
FACILITY NAME:A BRAND NEW DAYFACILITY NUMBER:
455001567
ADMINISTRATOR:TAYLOR, VERNAFACILITY TYPE:
740
ADDRESS:779 KERRY-JEN COURTTELEPHONE:
(530) 223-1538
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:26CENSUS: 14DATE:
10/17/2022
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:BRITTNIE TAORMINOTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Facility is not seeking medical attention timely.
Facility not dispensing medication as prescribed.
INVESTIGATION FINDINGS:
1
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3
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5
6
7
8
9
10
11
12
13
Donna Gurriere, Licensing Program Analyst was in contact and met with Brittnie Taormino, Administrator. It was alleged that the Facility is not seeking medical attention timely and the Facility is not dispensing medication as prescribed.

LPA Gurriere completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID 19 infection to affirm no COVID-19 related symptoms. The administrator/staff person was contacted to complete a facility risk assessment. LPA Gurriere ensured that hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. Additionally, LPA Gurriere was screened by a staff person upon entering the facility.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 25-AS-20220411163229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: A BRAND NEW DAY
FACILITY NUMBER: 455001567
VISIT DATE: 10/17/2022
NARRATIVE
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Facility is not seeking medical attention timely.
During the investigative process, four staff persons and the regional center coordinator were interviewed. Several other staff persons were contacted for an interview; however, they either did not return the telephone call or had resigned from working at the facility. The resident (Resident 1) was not interviewed, as she had since passed away. A walk-through of the facility was conducted whereas residents’ well-being was observed, and several records were reviewed. Various documents were obtained and reviewed to include Physicians Report, Admission Agreement, Appraisal and Needs, Medication Administration Records (MARs), staff training records, list of staff names and a list of resident names.

During the interview process, it was reported that the resident developed a rash and was prescribed Nystatin Cream and Buspirone on 04/08/22. The pharmacy did not deliver the medications until 04/13 and 04/14/22, due to an insurance issue. The resident did not have her medications for approximately 5-6 days.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed.

SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 25-AS-20220411163229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: A BRAND NEW DAY
FACILITY NUMBER: 455001567
VISIT DATE: 10/17/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
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32
Facility not dispensing medication as prescribed.
During the investigative process, four staff persons and the regional center coordinator were interviewed. Several other staff persons were contacted for an interview; however, they either did not return the telephone call or had resigned from working at the facility. The resident (Resident 1) was not interviewed, as she had since passed away. A walk-through of the facility was conducted whereas residents’ well-being was observed, and several records were reviewed. Various documents were obtained and reviewed to include Physicians Report, Admission Agreement, Appraisal and Needs, Medication Administration Records (MARs), staff training records, list of staff names and a list of resident names.

On 08/29/22 an audit of the resident’s (Resident 1) medications was conducted by LPA Gurriere. During the audit, it was noted on “yellow sticky notes” that the staff were to discontinue medications. On 08/10/22, the facility’s nurse practitioner had advised the staff to discontinue several medications which included Buspirone, 10mg; Lamotrigine, 25mg; and Trazodone, 50mg. On 08/12/22 additional medications changed, which included to discontinue Morphine .25ml every four hours but a new order on a sticky note indicated to increase Morphine .25ml every two hours. The staff were advised that per the regulations, for every change that is made by the physician there shall be a written prescription order. A written prescription order was not in place to discontinue or increase the dosage of medications.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed.

SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 25-AS-20220411163229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: A BRAND NEW DAY
FACILITY NUMBER: 455001567
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/17/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/18/2022
Section Cited
CCR
87465(a)(6)
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7
A plan for incidental medical and dental care shall be developed by each facility...
When requested by the prescribing physician or the Department, a record of dosages of medications which are centrally stored shall be maintained by the facility.
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The licensee agrees to ensure that when medications are prescribed they are filled and delivered to the facility. Licensee agrees to provide a plan of correction as to how to avoid this type of deficiency in the future.
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The licensee did not ensure that this requirement was met as evidenced by interviews and observations. Staff did not ensure that a resident had her medications available and at the facility when prescribed.
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14
Type A
10/18/2022
Section Cited
CCR
87465(e)
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6
7
For every prescription and nonprescription PRN medication for which the licensee provides assistance there shall be a signed, dated written order from a physician, on a prescription blank, maintained in the residents file, and a label on the medication. Both the physician's order and the label shall contain at least all of the following information...
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The licensee agrees to ensure that all prescribed and discontinued medications are written on a prescription order, as required.
Licensee agrees to provide a plan of correction as to how to avoid this type of deficiency in the future.
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The licensee did not ensure that this requirement was met as evidenced by interviews and observations. Staff did not ensure that a written prescription order was on file for prescribed and discontinued medications.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2022 and conducted by Evaluator Donna Gurriere
COMPLAINT CONTROL NUMBER: 25-AS-20220411163229

FACILITY NAME:A BRAND NEW DAYFACILITY NUMBER:
455001567
ADMINISTRATOR:TAYLOR, VERNAFACILITY TYPE:
740
ADDRESS:779 KERRY-JEN COURTTELEPHONE:
(530) 223-1538
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:26CENSUS: DATE:
10/17/2022
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:BRITTNIE TAORMINOTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility not keeping conservator informed of current medical conditions of resident.
Facility is not returning conservator's telephone calls.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Donna Gurriere, Licensing Program Analyst was in contact and met with Brittnie Taormino, Administrator. It was alleged that the Facility not keeping conservator informed of current medical conditions of resident and the Facility is not returning conservator's telephone calls.


LPA Gurriere completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID 19 infection to affirm no COVID-19 related symptoms. The administrator/staff person was contacted to complete a facility risk assessment. LPA Gurriere ensured that hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: surgical mask. Additionally, LPA Gurriere was screened by a staff person upon entering the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 25-AS-20220411163229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: A BRAND NEW DAY
FACILITY NUMBER: 455001567
VISIT DATE: 10/17/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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19
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32
Facility not keeping conservator informed of current medical conditions of resident.

During the investigative process, four staff persons and the regional center coordinator were interviewed. Several other staff persons were contacted for an interview; however, they either did not return the telephone call or had resigned from working at the facility. The resident (Resident 1) was not interviewed, as she had since passed away. A walk-through of the facility was conducted whereas residents’ well-being was observed, and several records were reviewed. Various documents were obtained and reviewed to include Physicians Report, Admission Agreement, Appraisal and Needs, Medication Administration Records (MARs), staff training records, list of staff names and a list of resident names.

During the interview process staff persons were interviewed. It was reported that the previous administrator is no longer working at the facility and therefore could not be interviewed in regard to his responsibility of keeping the conservator informed of current medical conditions of the resident. All other staff persons indicated that either they did not know of the allegation or did not believe the allegation to be true.

Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated.
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 25-AS-20220411163229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO - RESIDENTIAL, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: A BRAND NEW DAY
FACILITY NUMBER: 455001567
VISIT DATE: 10/17/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
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Facility is not returning conservator's telephone calls.

During the investigative process, four staff persons and the regional center coordinator were interviewed. Several other staff persons were contacted for an interview; however, they either did not return the telephone call or had resigned from working at the facility. The resident (Resident 1) was not interviewed, as she had since passed away. A walk-through of the facility was conducted whereas residents’ well-being was observed, and several records were reviewed. Various documents were obtained and reviewed to include Physicians Report, Admission Agreement, Appraisal and Needs, Medication Administration Records (MARs), staff training records, list of staff names and a list of resident names.

During the interview process staff persons were interviewed. It was reported that the previous administrator is no longer working at the facility and therefore could not be interviewed in regard to his responsibility of him not returning the conservator’s telephone calls. All other staff persons indicated that either they did not know of the allegation or did not believe the allegation to be true.

Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated.
SUPERVISOR'S NAME: Anthony PerezTELEPHONE: (916) 263-4700
LICENSING EVALUATOR NAME: Donna GurriereTELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 7