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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001602
Report Date: 04/15/2025
Date Signed: 04/15/2025 11:50:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20250407121143
FACILITY NAME:RIVERVIEW DRIVE RESIDENCEFACILITY NUMBER:
455001602
ADMINISTRATOR:STEELE, TRISHAFACILITY TYPE:
735
ADDRESS:3963 RIVERVIEW DRIVETELEPHONE:
(530) 244-1516
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:6CENSUS: 4DATE:
04/15/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH: Licensee Angela Rhodes. TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not ensure facility is free of pest.
INVESTIGATION FINDINGS:
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On 04/15/2025 at 11:00 a.m. Licensing Program Analyst (LPA) Sarah Benson conducted an unannounced visit to open a complaint. Licensing Program Analyst LPA Sarah Benson met with Licensee Angela Rhodes.

During today's visit the facility was toured, records were reviewed and interviews were performed. LPA requested the following documents during the visit: staff list with telephone numbers and work schedule, pest controle receipts.


Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250407121143
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: RIVERVIEW DRIVE RESIDENCE
FACILITY NUMBER: 455001602
VISIT DATE: 04/15/2025
NARRATIVE
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During the interview with the licensee it was reported the facility has had a pest control service for several years. The Licensee stated we have had a problem with roaches the past few month. Licensee In response has increased pest services from monthly to twice a week.

Based on the interviews conducted the allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of the report was provided to Licensee Angela Rhodes.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2