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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001814
Report Date: 04/17/2025
Date Signed: 04/17/2025 10:05:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20250407122949
FACILITY NAME:RHODES RESIDENTIAL - CANTERBURYFACILITY NUMBER:
455001814
ADMINISTRATOR:STEELE, TRISHAFACILITY TYPE:
735
ADDRESS:3682 CANTERBURYTELEPHONE:
(530) 223-6422
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:4CENSUS: 3DATE:
04/17/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Maria HernandezTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not properly clean/sanitize resulting in facility having mold
Facility in disrepair
INVESTIGATION FINDINGS:
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On April 17, 2025, Licensing Program Analyst, (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA Avila met with Maria Hernandez and explained the purpose of the visit.

During the investigation process, interviews and a records review were initiated.

LPA investigated the allegation, “Staff did not properly clean/sanitize resulting in facility having mold.” Based on interviews and observations, the facility did not appear to have mold. LPA observed three (3) client bedrooms and three (3) bathrooms and all rooms appeared clean and sanitary. Interviews could not confirm mold at the facility. LPA could not corroborate the allegation.

----- Continued on LIC9099C -----
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250407122949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: RHODES RESIDENTIAL - CANTERBURY
FACILITY NUMBER: 455001814
VISIT DATE: 04/17/2025
NARRATIVE
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LPA investigated the allegation, “Facility in disrepair.” Based on interviews and observations, the facility did not appear to be in disrepair. During the investigation process, it was reported that the AC unit was broken and leaking. LPA observed six of six air conditioning vents in the living room and dinning room and did not observe any water leaks. Interviews stated the repair company fixed a lose wire in the AC unit and fixed the leak around a vent near the front door. LPA could not corroborate the allegation.

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2