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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001827
Report Date: 03/04/2026
Date Signed: 03/04/2026 12:35:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2026 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20260227154657
FACILITY NAME:OASIS RESIDENTIAL PROGRAMFACILITY NUMBER:
455001827
ADMINISTRATOR:HERR, CHRISTIANFACILITY TYPE:
735
ADDRESS:665 STATE STREETTELEPHONE:
(530) 247-1651
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:3CENSUS: 2DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Administrator Brenda BiglerTIME COMPLETED:
11:57 AM
ALLEGATION(S):
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Staff are not providing safe and healthful accommodations when supervising a resident.
INVESTIGATION FINDINGS:
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On March 4, 2026 at 11:00 a.m. Licensing Program Analyst (LPA) Sarah Benson, conducted an unannounced visit. Administrator Brenda Bigler arrived after about fifteen minutes. The purpose of this visit was to open a complaint investigation. During today's visit the facility was toured, records were reviewed and interviews were performed.

LPA interviewed staff and residents. LPA requested the following documents during the visit: staff list with telephone numbers and work schedule, client admission agreements, IPPs, ISPs, MAR and incident reports.

Continued on LIC 9099C & 9099D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20260227154657
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
VISIT DATE: 03/04/2026
NARRATIVE
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Staff are not providing safe, healthful and comfortable accommodations when supervising a resident.

It was reported that a staff member and client went out to lunch. It was reported that during the lunch the staff member had a glass of alcohol. It was reported that the client did not feel safe having the staff drive them home after drinking, so R1 walked home.

During staff interviews, staff stated today at lunch I had a glass of alcohol, about three fourths of the way full, but I only drank maybe half of the drink.

Record review of incident reports revealed that the staff reported having a glass of alcohol during lunch with the resident and only drank one-third.

On the day of the incident LPA Benson observed the staff member had returned to the facility to pick up another resident for an outing.

Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 59-AS-20260227154657
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/03/2026
Section Cited
CCR
80072(a)(2)
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Personal Rights (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Administrator will have all staff complete a training concerning safe and healthful accommondations.
Administrator will send a copy of the training to LPA when completed.
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This requirement was not met as evidenced by: Based on investigation observations and interviews which were conducted and record review(s), staff drank alcohol during supervision of a resident. Which may pose an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3