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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001827
Report Date: 03/27/2026
Date Signed: 03/27/2026 03:55:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20260225101521
FACILITY NAME:OASIS RESIDENTIAL PROGRAMFACILITY NUMBER:
455001827
ADMINISTRATOR:HERR, CHRISTIANFACILITY TYPE:
735
ADDRESS:665 STATE STREETTELEPHONE:
(530) 247-1651
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:3CENSUS: 2DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Administrator Christian HerrTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not prevent a resident from harassing another resident.
Staff did not dispense medications as prescribed.
Staff did not provide rent invoices to resident.

INVESTIGATION FINDINGS:
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On March 27, 2026, Sarah Benson, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02-25-26. LPA Benson met with Christian Herr, Administrator, and explained the purpose of the visit.

Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D.



Continued on LIC9099A, LIC9099C, LIC9099D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 59-AS-20260225101521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
VISIT DATE: 03/27/2026
NARRATIVE
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Staff did not prevent a resident from harassing another resident.
It was reported that a roommate requested cigarettes and hits of electronic cigarettes (vape). It was reported that roommates steal cigarettes, vapes and chargers. It was reported that a roommate smeared feces on another roommate’s bed.
During staff interviews S1 stated the theft of cigarettes was investigated and it could not be proved. S2 stated R2 went into S3 room and take belongings, staff stated we replaced stolen items when reported to staff. S2 stated when questioned S2 would confess when he stole something. S2 stated we ask R3 to lock his door or put items in a drawer out of site. S2 stated we reported the theft incidents and kept a record of the thefts.
Resident interviews revealed that S3 stated I had a lock on my door but I didn’t lock my room.
R3 stated the other two residents would steal cigarettes, vapes and chargers from me. R3 stated R1 would wipe feces on my bed, staff were witness. R3 stated R2 would ask me for a hit off of my vape, I always told him no. S3 stated it drove me crazy, I had to move out to the hotel. R1 stated R2 would knock on my door and ask for cigarettes. S3 stated R2 had toileting behaviors. S3 stated R2 was afraid of R3. S3 stated R3s bed had feces stains but we were unable to verify who’s feces was on his bed.
Substantiated.

Staff did not dispense medications as prescribed. During staff interviews, S2 stated we had an order for ear drops with directions to start January 12, continue for seven days. S2 stated that R1 was still having ear problems and we took R1 to urgent care. S2 stated that the doctor renewed the order to continue to the twentieth. Record review revealed doctors orders to continue ear drops to the twentieth.

Record review revealed R1 was prescribed an ointment with directions to apply twice daily for fourteen days. Upon review of the medication administration report it was discovered that the ointment was applied for sixteen days.


Substantiated.


SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 59-AS-20260225101521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/27/2026
Section Cited
CCR
80072(a)(1)
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Personal Rights
(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.

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The administrator stated we have place locks on the clients rooms.
The administrator reported will consult with behavoriest and service coordinator.
The administrator will have a staff training.
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This requirement was not met as evidenced by: Based on investigation observations and interviews which were conducted and record review(s), staff did not prevent a resident from harassing other residents. Which may pose an immediate health and safety risk to residents in care.
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Type B
04/27/2026
Section Cited
CCR
80075(b)
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Health Related Services
Clients shall be assisted as needed with self-administration of prescription and nonprescription medications. This requirement was not met as evidenced by:
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The administrator will block out MAR of dates not inclued in short term medications.
The administrator will complete a medication training.
The administrator will send a copy of training and notify LPA when complete.
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Based on investigation observations and interviews which were conducted and record review(s), The resident was not assisted as needed with self-administration of prescription correctly. Which may pose an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20260225101521

FACILITY NAME:OASIS RESIDENTIAL PROGRAMFACILITY NUMBER:
455001827
ADMINISTRATOR:HERR, CHRISTIANFACILITY TYPE:
735
ADDRESS:665 STATE STREETTELEPHONE:
(530) 247-1651
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:3CENSUS: 2DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Administrator Christan HerrTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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2
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Staff did not assist resident with medical and dental appointments.
Staff did not provide a bedframe for resident.
Staff do not allow resident to vape inside the facility.
INVESTIGATION FINDINGS:
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On March 27, 2026, Sarah Benson, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02-25-26.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 59-AS-20260225101521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
VISIT DATE: 03/27/2026
NARRATIVE
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Staff did not assist resident with medical and dental appointments. During staff interviews, S3 stated that R3 came to me about a tooth ache. S3 stated we had already put R3 on a nine-month waiting list at his dentist. S3 stated I went to the doctor at the county with another client and requested the dentist paperwork for R3 at another dentist office. S3 stated that R3 hadn’t been seen at his dentist for three years.
Record review revealed R3 signed the admission agreement on July 11, 2025. Record review has record of doctors visit for new patient intake on August 21, 2025. Record review revealed a nine month or longer waiting list to see R3s dentist. Unsubstantiated.

Staff did not provide a bedframe for resident. During staff interviews S3 stated the pest control company provided the metal frame and mattress covers until all of the bedbug treatments were completed. S3 stated the exterminators required all wood frames were removed until the treatments were completed. Resident interviews revealed that R1 stated December 17, 2025 my bed was taken out for bugs (bed bugs or cockroaches). R1 stated, I had the medal part of the bed frame just not the wood. Unsubstantiated.

Staff do not allow resident to vape inside the facility. During staff interviews, S3 stated we have a house rule of no vaping inside. S3 stated we tried to redirect the residents, unfortunately R3 didn’t care and would have behaviors when ask not to vape in the house. S3 stated that we were going to bring up the house vaping at our next meeting to find a solution. S1 stated staff have decided to pick our battles. S1 stated R3 would aggressively get angry when told to not vape in the house. S1 stated it is in the house rules. During the client interviews S3 stated the staff was letting me vape in the house and then they didn’t. S3 stated that is not a big problem, it was against the rules to vape in the house. Record review revealed the admission agreement stated no smoking in the facility/house.

Unsubstantiated.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 59-AS-20260225101521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
VISIT DATE: 03/27/2026
NARRATIVE
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Staff did not provide rent invoices to resident.
The administrator stated R1 works three days a week, his board and care bill stays the same. The administrator stated that there is a verbal agreement to give invoices for rent every month. The administrator stated we have not given invoices every month due to different situations. The administrator stated that R1 request his rent invoice every month, R1 wants to keep a record. The administrator stated the arrangement started a few years back with a previous administrator. The administrator stated R1 owes 10,223. his portion is 417 monthly. The administrator stated staff were unable to get the password from previous staff to print out the invoices.

Resident interviews revealed that R1 stated last year I did not receive any rent invoices for about 6 to 7 months. R1 stated I did ask them for the invoices. R1 stated the assistant administrator said something about my rent owing was high. R1 stated the past administrator ask the currant administrator for the invoices but never got them. R1 stated I got the invoices in November. R1 stated I request the invoices every month but the last employee/administrator didn’t do it for a few months. R1 stated they don't work here anymore, I don’t know why. R1 stated I did get the invoices in November. R1 stated I am paying a little extra every month to make up what I owe, its been very stressful. R1 stated I only work three day a week.
W1 stated (RS) pays the supplemental for board and care, the client is responsible for a portion from the earnings at his job. W1 stated the amount he owes for board and care changes monthly according to the pay he receives at his job. W1 stated our rental agreement has no agreement stating that the facility is responsible to give an invoice every month.
Record review revealed the client did not receive invoices for multiple months. Staff interviews revealed staff were unable to get the password from previous staff to print out the invoices.
Substantiated.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 59-AS-20260225101521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/27/2026
Section Cited
CCR
80072(a)(1)
1
2
3
4
5
6
7
Personal Rights (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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The administrator will provide a copy of the clients board and care envoice monthly.
Administrator will have the management team have the password to provide envoice.
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This requirement was not met as evidenced by: Based on investigation observations and interviews which were conducted staff did not provide envoice for the clients room and board. Which may pose an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7