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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455001827
Report Date: 04/22/2026
Date Signed: 04/22/2026 10:39:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20251125122240
FACILITY NAME:OASIS RESIDENTIAL PROGRAMFACILITY NUMBER:
455001827
ADMINISTRATOR:DOOLEY, JOELFACILITY TYPE:
735
ADDRESS:665 STATE STREETTELEPHONE:
(530) 247-1651
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:3CENSUS: 2DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator Brenda BiglerTIME COMPLETED:
10:50 AM
ALLEGATION(S):
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Staff are not maintaining clean and sanitary conditions in the facility.
INVESTIGATION FINDINGS:
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On April 22 2026, Licensing Program Analyst (LPA) Sarah Benson, arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 11-5-25. LPA Benson met with Administrator Christian Herr and Brenda Bigler and explained the purpose of the visit.

LPA and staff toured the facility and made observations.

During the interview process, three staff persons and one resident were interviewed. The following documents were received and reviewed: regarding one (1) client's (C1) current behaviors.

Substantiated

Continuted on LIC9099C, LIC9099D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20251125122240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
VISIT DATE: 04/22/2026
NARRATIVE
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During staff interviews, S1 admits the facility and staff are currently struggling with resident (R2) and his behaviors regarding soiling himself and maintaining the cleanliness of the home.
During client interviews it was reported foul odors and feces all over the home. R1 states R2 regularly will soil himself and then get it all over himself and his shoes and then walk around the house leaving it on multiple surfaces.

The administrator stated there have been concerns with resident (R2) smearing feces around the home and hiding it in his room.

On 12-02-25 LPA Adkison observed the bedroom of R2. LPA observed the bedroom and the hallway immediately outside of R2s room to be malodorous.

Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20251125122240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OASIS RESIDENTIAL PROGRAM
FACILITY NUMBER: 455001827
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2026
Section Cited
CCR
80087(a)
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Buildings and Grounds
(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.
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Administrator has created a cleaning regiment for each shift.
Administrator has approval to get a new wash machine for said client.
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This requirement is not met as evidenced by: Staff reported struggling with resident behaviors regarding soiling himself and maintaining the cleanliness of the home.
LPA observed the bedroom and the hallway immediately outside of clients room to be malodorous. Which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3