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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002003
Report Date: 10/24/2025
Date Signed: 10/24/2025 12:13:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20251007092738
FACILITY NAME:BROAD HORIZONFACILITY NUMBER:
455002003
ADMINISTRATOR:HAMPTON, BREEFACILITY TYPE:
775
ADDRESS:465 LAKE BLVDTELEPHONE:
(530) 243-9500
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:30CENSUS: DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Administrator Bree HamptonTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff spoke inappropriately to client while in care.
INVESTIGATION FINDINGS:
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On 10/24/25 at 11:15am Licensing Program Analysts LPA Sarah Benson arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 10/07/25. LPA Benson met with Administrator Bree Hampton and explained the purpose of the visit.



During the interview process, the Resident Care Director and four staff persons were interviewed. The resident (Resident 1) was interviewed. Documents were obtained to include staff list with telephone numbers, a resident roster and Individual Program Plan (IPP),

continued 9099C, 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20251007092738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BROAD HORIZON
FACILITY NUMBER: 455002003
VISIT DATE: 10/24/2025
NARRATIVE
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Staff spoke inappropriately to client while in care.

During the investigation process, most of the people interviewed reported there has been a history with the client’s behaviors in public. It was reported an individual at the public pool called the client creepy. Staff stated another staff ask what had happened during the staff report. Staff showed the hand signals to the other staff that the client and or clients were performing during transport and said that was creepy. Staff reported this caused C1 to become angry and cry. During an interview with the client, C1 stated I can’t remember, I don’t want anyone to be in trouble. Each client will be treated with dignity in his/her personal relationships with staff and other persons.

Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.


Continued on 9099D

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 59-AS-20251007092738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BROAD HORIZON
FACILITY NUMBER: 455002003
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/24/2025
Section Cited
CCR
82072(a)(1)
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82072 Personal Rights (a) Each client shall have personal rights which include, but are not limited to, the following:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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The Administrator will have all staff trained concering treating client with dignity.
The Administrator will have a behaviorlist train the staff of clients behaviors and how to react.
Administrator will notify LPA when complete.
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This requirement is not met as evidenced by: The client was not treated with dignity in his/her personal relationship with staff. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3