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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002481
Report Date: 05/18/2023
Date Signed: 05/18/2023 11:01:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 2525 NATOMAS PARK DR STE 270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2023 and conducted by Evaluator Kerry Hiratsuka
COMPLAINT CONTROL NUMBER: 59-AS-20230324101712
FACILITY NAME:NEW VISION SERVICES, INC. 2FACILITY NUMBER:
455002481
ADMINISTRATOR:LANDER-WILLIAMS, EVELYNFACILITY TYPE:
735
ADDRESS:2897 BALATON AVENUETELEPHONE:
(530) 229-9195
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:4CENSUS: 4DATE:
05/18/2023
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Evelyn Williams and Amber WatkinsTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff withholding resident's P&I funds
INVESTIGATION FINDINGS:
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LPA Hiratsuka, conducted the investigation into the allegation above.

LPA interviewed Complainant and facility Administrator and Licensee. Administrator stated the responsible party of the resident pays both the Personal& Incidental (P&I) funds and rent for the resident instead of the resident having a separate payee; however, the rent is from the government and gets paid through the responsible party. The P&I funds and rent check are two separate checks. The government recently raised the rates they pay for rent. The rates may be raised by the licensee without prior notice regardless if the government pays the increase when it becomes effective or at a later date. The person paying the rent needs to go through a process to get reimbursed for the difference from the government.
Licensee stated she was holding the rent check and not the P&I funds. Licensee stated the check for the P&I fund came in late and she does not cash the checks right away. Licensee stated she knows she cannot use the P&I funds for rent. Licensee stated a couple of times she didn't cash the check for P&I right away but sent over cash to put in R1's fund. LPA checked the P&I log and it does show the resident had funds and is correct.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kerry Hiratsuka
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20230324101712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 2525 NATOMAS PARK DR STE 270
SACRAMENTO, CA 95833
FACILITY NAME: NEW VISION SERVICES, INC. 2
FACILITY NUMBER: 455002481
VISIT DATE: 05/18/2023
NARRATIVE
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Licensee stated it appears there was a miscommunication within her own staff regarding the P&I funds and rent check. Licensee stated she now cashes the P&I check as soon as she can.

Due to the information gathered, LPA cannot determine the Staff withholding resident's P&I funds. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kerry Hiratsuka
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3