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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002545
Report Date: 05/19/2022
Date Signed: 05/19/2022 05:27:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2022 and conducted by Evaluator Misty Valencia
COMPLAINT CONTROL NUMBER: 25-AS-20220401160014
FACILITY NAME:SUNDIAL ASSISTED LIVINGFACILITY NUMBER:
455002545
ADMINISTRATOR:AMLIN, ELIZABETHFACILITY TYPE:
740
ADDRESS:395 HILLTOP DRIVETELEPHONE:
(530) 241-2900
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:65CENSUS: 30DATE:
05/19/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Chris Lara, Wellness DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff do not assist residents with obtaining medical care
INVESTIGATION FINDINGS:
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13
ON 05/19/2022 Licensing Program Analyst (LPA) Misty Valencia arrived at the facility to conduct an un-announced complaint investigation for delivery regarding allegation above and met Chris Lara, Wellness Director, Prior to visits LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; contacted licensee and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: surgical Mask, Additionally, LPA was screened by facility staff at the front door


continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 25-AS-20220401160014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: SUNDIAL ASSISTED LIVING
FACILITY NUMBER: 455002545
VISIT DATE: 05/19/2022
NARRATIVE
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Staff do not assist residents with obtaining medical care

During interviews with Administrator, staff, residents, and records reviewed it was determined that staff do not assist residents with obtaining medical care to be un-substantiated. Interviews concluded that staff did contact medical personal, hospital and family regarding health condition of R1. Facility staff reported that they have always called Emergency Medical Services (EMS) if there are any emergency situations. Residents interviewed concluded that they have never had any issues receiving assistance with medical care.The preponderance of evidence standard has not been met. The allegation is un-substantiated


The preponderance of evidence standard has not been met. The allegations are Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and copy of report was emailed to adminitrator
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2