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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002573
Report Date: 06/26/2026
Date Signed: 06/26/2026 11:38:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2025 and conducted by Evaluator Kayla Adkison
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251202123700
FACILITY NAME:R & M RESIDENTIAL SERVICESFACILITY NUMBER:
455002573
ADMINISTRATOR:EINHORN, DANELLFACILITY TYPE:
735
ADDRESS:2565 SACRAMENTO DRIVETELEPHONE:
(530) 605-0535
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:4CENSUS: 4DATE:
06/26/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Lenah Bradley, CaregiverTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Personal RIghts
INVESTIGATION FINDINGS:
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On June 26, 2026, Licensing Program Analysts (LPAs) Kayla Adkison and Marisa Chiarelli arrived at the facility unannounced for the purpose of delivering complaint findings. LPAs were greeted by Lenah Bradley, Caregiver, and explained the purpose of the visit. LPA observed one (1) staff providing care to two (2) clients. Remaining clients were out of the facility participating in adult day programs.

During the course of the investigation, LPA Adkison reviewed pertinent documents, conducted interviews, and made observations.

Continued on the attached LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kayla Adkison
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20251202123700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: R & M RESIDENTIAL SERVICES
FACILITY NUMBER: 455002573
VISIT DATE: 06/26/2026
NARRATIVE
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Allegation: Personal Rights

It was alleged that a staff member (S1) pushed a client (C1) down the hall into C1’s bedroom, held C1 down, and struck C1 several times, resulting in dark bruising on C1’s arms, back, and underarm area.
LPA interviewed Administrator Brenda Bigler, who indicated she was not present during the act; however, she observed the bruising and spoke with C1 about how they received the bruises. Admin indicated C1 claimed the bruising was caused by S1 and C1 visually demonstrated S1 pushing C1 down the hallway to C1’s bedroom and S1 holding C1 down and striking them.

LPA reviewed Redding Police Department report #RPD25-013792 which corroborated Administrator’s story. Additionally, the reporting officer indicated that the bruising on C1’s body was conclusive with C1 being grabbed and/or held down. The officer conducted an interview with S1 who claimed they were responding to C1 exhibiting self – injurious behaviors and claimed to have placed C1 in a “gentle bear hug” to help calm C1 down and protect them.

Based on observations, interviews, and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Failure to correct the attached citation by the indicated Plan of Correction (POC) date may result in civil penalties. Exit Interview conducted. A copy of this report and Appeal Rights were provided to Administrator, Brenda Bigler, via email.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kayla Adkison
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 59-AS-20251202123700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: R & M RESIDENTIAL SERVICES
FACILITY NUMBER: 455002573
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/29/2026
Section Cited
CCR
80072(a)(3)
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80072 Personal Rights (a) …each client shall have personal rights which include, but are not limited to, the following: (3) To be free from corporal or unusual punishment, infliction of pain… or other actions of a punitive nature…
This is evidenced by:
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S1 has since been terminated from employment at this facility. Licensee/Administrator agrees to submit a signed LIC 9098 by end of business on June 8, 2026. Licensee/Administrator shall conduct an all-staff training on the above mentioned regulation and client personal rights. Administrator shall submit training outline and staff sign in sheet to LPA, via email, by end of business on July 10, 2026.
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Based on observations, interviews, and record review, the licensee failed to ensure C1’s personal rights were not violated in that S1 inflicted physical pain on C1 causing bruising. This posed an immediate health, safety, and/or personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kayla Adkison
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3