<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002633
Report Date: 03/17/2026
Date Signed: 03/17/2026 03:59:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20260224114018
FACILITY NAME:A TOUCH OF HEAVENFACILITY NUMBER:
455002633
ADMINISTRATOR:LONG, JUSTINEFACILITY TYPE:
740
ADDRESS:760 KERRYJEN CTTELEPHONE:
(530) 226-5052
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:28CENSUS: 12DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Justine LongTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is in financial distress
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On March 17, 2026, Licensing Program Analysts (LPAs) Ivan Avila and Marisa Chiarelli and Licensing Progam Managers (LPMs) Laura Munoz and Troy Orodonez conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPAs met with Justine Long and explained the purpose of the visit.

Based on information obtained during the investigation, the allegation that the facility is in financial distress is substantiated.

On February 20, 2026, facility staff attempted to cash their paychecks; however, the checks were returned due to insufficient funds.

-----Continued on LIC9099-C-----
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20260224114018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: A TOUCH OF HEAVEN
FACILITY NUMBER: 455002633
VISIT DATE: 03/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On or about March 6, 2026, the Chief Executive Officer (CEO) informed the Regional Office (RO) that the facility would be unable to meet payroll obligations for the upcoming payroll period scheduled for March 20, 2026. The CEO further stated that the facility would be unable to sustain operations beyond March 20, 2026 due to financial instability.

On or about March 9, 2026, during an office meeting with staff and the RO, the CEO reported that the facility had sufficient food supplies to last approximately two weeks but did not have the financial resources to purchase additional food once those supplies were depleted.

On March 13, 2026, during an office meeting, the CEO acknowledged that employee paychecks had bounced due to insufficient funds. The CEO also stated that third-party check-cashing services had contacted both the CEO and facility employees to report that the facility’s checks were being returned for insufficient funds and were requesting repayment of the funds issued.

Based on statements made by the CEO during meetings with staff and the RO, the facility acknowledged it was unable to meet its financial obligations to sustain facility operations.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, and the California Health and Safety Code are cited on the attached LIC9099-D.

An exit interview was conducted, and a copy of the report and appeal rights were provided.
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20260224114018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: A TOUCH OF HEAVEN
FACILITY NUMBER: 455002633
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/20/2026
Section Cited
CCR
87213
1
2
3
4
5
6
7
 87213 Finances, requiring the licensee to maintain a financial plan that assures sufficient resources to meet operating costs for the care of residents. This requirement is not met as evidence by:
1
2
3
4
5
6
7
No plan of correction required. TSO served.
8
9
10
11
12
13
14
Based on interviews with staff and the CEO, the licensee failed to maintain sufficient financial resources to meet operating costs necessary for the care of residents, including payroll and basic operational expenses, which poses an immediate health, safety, and personal rights risk to clients in care
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3