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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002675
Report Date: 06/16/2022
Date Signed: 06/16/2022 06:42:34 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2022 and conducted by Evaluator Misty Valencia
COMPLAINT CONTROL NUMBER: 25-AS-20220615092327
FACILITY NAME:REDBUD CARE HOMEFACILITY NUMBER:
455002675
ADMINISTRATOR:ENEIX, AUDRAFACILITY TYPE:
740
ADDRESS:920 REDBUD DRTELEPHONE:
(530) 241-8492
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:7CENSUS: 4DATE:
06/16/2022
UNANNOUNCEDTIME BEGAN:
01:55 PM
MET WITH:Audra Enieix, AdminTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Authorized Representative was not reimbursed after resident's death.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Misty Valencia conducted an unannounced complaint investigation visit regarding the above allegation directed by the department. LPA met with Facility Manager Audra Enieix and explained the reason for the visit. Prior to initiating the visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; contacted Administrator and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical mask. Additionally, LPA was screened by staff at the front door

The LPA received a report stating that the Authorized Representative did not receive a refund after a residents death. However, the LPA received confirmation and documentation that a check was sent to the address on file on 06/15/2022. The LPA finds this allegation to be UNFOUNDED - meaning that the allegation was false, could not have happened and/or is without a reasonable basis.
Exit interview conducted and copy of this report was emailed to Admin.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Maribeth SentyTELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty ValenciaTELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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