455002675-7-6-2022-25-AS-MSEY-CG5RAB-20220708125049

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002675
Report Date: 07/06/2022
Date Signed: 07/06/2022 03:01:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2022 and conducted by Evaluator Misty Valencia

PUBLIC

COMPLAINT CONTROL NUMBER: 25-AS-20220512123739

FACILITY NAME:	REDBUD CARE HOME		FACILITY NUMBER:	455002675
ADMINISTRATOR:	ENEIX, AUDRA		FACILITY TYPE:	740
ADDRESS:	920 REDBUD DR		TELEPHONE:	(530) 241-8492
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	7	CENSUS: 7	DATE:	07/06/2022
		UNANNOUNCED	TIME BEGAN:	01:59 PM
MET WITH:	Audra Eneix, Administrator		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility not allowing visitors
Staff not wearing a mask
Staff not allowing resident to receive phone calls
Resident was transferred to another facility without authorization
Facility coerced resident to sign a document
Resident’s family was not notified of resident’s death

INVESTIGATION FINDINGS:

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on 07/06/2022, Licensing Program Analyst (LPA) Misty Valencia conducted an unannounced complaint investigation visit to deliver findings regarding the above allegations and met with Audra Eneix, Administrator.

Prior to initiating the complaint visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; contacted Administrator and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Masks. Additionally, Admin screen LPA at front door.

continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maribeth Senty	TELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty Valencia	TELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20220512123739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: REDBUD CARE HOME	FACILITY NUMBER: 455002675
	VISIT DATE: 07/06/2022

NARRATIVE

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Facility not allowing visitors- Staff not allowing resident to receive phone calls-Staff not wearing a mask

-Resident was transferred to another facility without authorization-Facility coerced resident to sign a document -Resident’s family was not notified of resident’s death

The department investigated the above allegations and during interviews with Administrator (Admin), two of two (2/2) staff, three of three (3/3) residents, and records reviewed it was determined that above allegations are all un-substantiated.

Facility not allowing visitors or allowing residents to receive phone calls-Interviews concluded that all residents are able to have visitors and make phone calls whenever they want. Residents interviewed reported that they have never had any issues or concerns having visitors at the facility or making/receiving phone calls.

Staff not wearing a mask-Interviews concluded that there are no concerns with staff not wearing masks at the facility. Interviews with (Admin), two of two (2/2) staff and three of three (3/3) residents all agreed that staff wear masks all the time while working.

Resident was transferred to another facility without authorization, Facility coerced resident to sign a document, and Resident’s family was not notified of resident’s death. Interviews with Admin, two of two (2/2) staff, and record reviewed concluded that R1 was her own decision maker and was never transferred to another facility. R1 was admitted to facility in March 2022 and was there until passing. Per records reviewed LPA observed that R1 was able to make all decisions independently per physician’s report. Interview with Admin concluded that Admin did in fact try to contact R1’s next of kin (NOK), but was not able to get in contact with NOK. NOK was in the hospital at the time of R1’s passing. NOK did in fact come and pick of R1’s belongings five (5) days later.

The preponderance of evidence standard has not been met. The allegations are Unsubstantiated.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and report emailed to Administrator.

SUPERVISOR'S NAME: Maribeth Senty	TELEPHONE: (916) 263-4813
LICENSING EVALUATOR NAME: Misty Valencia	TELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2022

LIC9099 (FAS) - (06/04)

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