455002679-7-30-2020-25-AS-RLBN-BS5S95-20200803134007

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002679
Report Date: 07/30/2020
Date Signed: 07/30/2020 03:23:13 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASETT RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2020 and conducted by Evaluator Misty Valencia

PUBLIC

COMPLAINT CONTROL NUMBER: 25-AS-20200702111946

FACILITY NAME:	HALLMARK HOUSE		FACILITY NUMBER:	455002679
ADMINISTRATOR:	OGRAM, KAYLA		FACILITY TYPE:	740
ADDRESS:	935 HALLMARK DR		TELEPHONE:	(530) 243-3388
CITY:	REDDING	STATE: CA	ZIP CODE:	96001
CAPACITY:	6	CENSUS: 6	DATE:	07/30/2020
		UNANNOUNCED	TIME BEGAN:	01:43 PM
MET WITH:	Gurmeel Singh, Administrator		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Licensee did not ensure there is enough food to meet the needs of resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA's) Misty Valencia conducted an unannounced complaint phone call and spoke with Gurmeel Singh, Administrator. LPA explained the phone call was to deliver the findings regarding a complaint for the allegation above.

There is not enough food available to meet the needs of residents in care-unsubstatiated. LPA interviewed residents, staff, and Administrator. All report that they have never run out of food, there are always plenty of food, snacks and drinks available either at the residence. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED. There were no citations issued during today's visit, copy of report was given. An exit interview was conducted with Gurmeel Singh, Administrator, via telephone and a copy of this report, dated July 30, 2020 was provided, via email and an electronic email read receipt confirms receiving this document.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Misty Valencia	TELEPHONE: (530) 895-5820
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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