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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002694
Report Date: 01/28/2025
Date Signed: 01/28/2025 09:19:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20240930133902
FACILITY NAME:PRS - BRIDGER HOUSEFACILITY NUMBER:
455002694
ADMINISTRATOR:MCGUIRE, DWIGHTFACILITY TYPE:
735
ADDRESS:3521 BRIDGER DRTELEPHONE:
(530) 921-4077
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:6CENSUS: 4DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Dwight McGuireTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff are verbally abusing a client in care
Staff are not meeting the incontinence needs of a client
INVESTIGATION FINDINGS:
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On 01/28/2025 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA met with Dwight McGuire and explained the purpose of the visit.

During the investigation process, interviews and a records review were initiated.

LPA investigated the allegation, “Staff are verbally abusing a client in care.” Based on interviews conducted, clients have stated there has not been any verbal abuse by staff. Clients indicated that they have never witnessed any staff member speaking inappropriately to clients or experience staff speak inappropriately to them. Staff indicated they have never witnessed any staff verbally abuse clients in care.

---Continued on LIC9099-C---
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20240930133902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PRS - BRIDGER HOUSE
FACILITY NUMBER: 455002694
VISIT DATE: 01/28/2025
NARRATIVE
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LPA investigated the allegation, “Staff are not meeting the incontinence needs of a client.” Based on interviews conducted, staff indicated that staff provide adequate staffing and there were no issues with staff not helping clients with their care needs. Staff stated that they assist clients with toileting needs or as needed without any issues. Clients indicated that they are satisfied with their care needs including, toileting, bathing, and other daily needs they might need assistance. Clients stated they get assistance in using the restroom when they ask staff for help. Clients did not express any concerns in this matter.

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
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