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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002709
Report Date: 08/04/2025
Date Signed: 08/04/2025 01:13:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20250506155456
FACILITY NAME:OASIS RESIDENTIAL - GRANADAFACILITY NUMBER:
455002709
ADMINISTRATOR:DOOLEY, JOELFACILITY TYPE:
735
ADDRESS:7224 GRANADA DRTELEPHONE:
(530) 646-8892
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:3CENSUS: 3DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Christian HerrTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Administrator is not at the facility a sufficient number of hours
Licensee allows unqualified staff to transport residents
Staff do not take residents on community outings
Staff do not ensure the facility has a sufficient amount of food
Staff are not providing adequate supervision to residents in care
INVESTIGATION FINDINGS:
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On August 04, 2025, Licensing Program Analyst, (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA Avila met with Christian Herr and explained the purpose of the visit.

During the investigation process, interviews and a review of records were initiated.

LPA investigated the allegation, “Administrator is not at the facility a sufficient number of hours.” Based on interviews, staff indicated the previous administrator was rarely spending time at the facility. The assistant administrator was appointed to carry out the administrator duties. Staff indicated that the assistant administrator was responsible for running the facility and got all tasks completed each week. LPA could not corroborate the allegation.

----- Continued on LIC9099C ------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250506155456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OASIS RESIDENTIAL - GRANADA
FACILITY NUMBER: 455002709
VISIT DATE: 08/04/2025
NARRATIVE
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LPA investigated the allegation, “Licensee allows unqualified staff to transport residents.” Based on interviews, staff indicated that all staff have a valid driver's license. Staff use the facility van or personal vehicle to transport clients to and from appointments or outings. LPA could not corroborate the allegation.

LPA investigated the allegation, “Staff do not take residents on community outings.” Based on interviews and records reviewed, staff indicated that clients are encouraged to go on community outings when safe and appropriate. Interviews indicated that they have not heard or seen staff deny clients outings. LPA could not corroborate the allegation.

LPA investigated the allegation, “Staff no not ensure the facility has a sufficient amount of food.” Based on interviews and observations, the facility has an adequate amount of food for the clients. Food supplies in the facility were adequate per requirement. LPA could not corroborate the allegation.

LPA investigated the allegation, “Staff are not providing adequate supervision to residents in care.” Based on interviews conducted it was stated that clients are not left alone at the facility or unsupervised for extended periods of time. Staff interviewed acknowledged that when the weather is nice, the clients are free to go into the side yard while staff observe. Interviews indicated there are usually two to three staff working on each shift to provide adequate supervision. LPA could not corroborate the allegation.

Based on interviews conducted and observations, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2