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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002709
Report Date: 10/02/2025
Date Signed: 10/02/2025 12:58:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20251001162731
FACILITY NAME:OASIS RESIDENTIAL - GRANADAFACILITY NUMBER:
455002709
ADMINISTRATOR:HERR, CHRISTIANFACILITY TYPE:
735
ADDRESS:7224 GRANADA DRTELEPHONE:
(530) 646-8892
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:3CENSUS: 3DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Christian HerrTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff do not intervene in verbal altercation between residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 2, 2025, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Administrator Christian Herr and explained the purpose of the visit.

LPA investigated the allegation, “Facility staff do not intervene in verbal altercations between residents.” Based on interviews conducted it was stated that facility staff de-escalate verbal altercations between residents. R1 stated facility staff do intervene and address the altercations but can do better.

Based on interviews conducted and record review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted, and a copy of the report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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