455002709-2-11-2026-59-AS-TORZ-DRP25R-20260226160557

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002709
Report Date: 02/11/2026
Date Signed: 02/11/2026 10:41:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2025 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20251029112005

FACILITY NAME:	OASIS RESIDENTIAL - GRANADA		FACILITY NUMBER:	455002709
ADMINISTRATOR:	HERR, CHRISTIAN		FACILITY TYPE:	735
ADDRESS:	7224 GRANADA DR		TELEPHONE:	(530) 646-8892
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	3	CENSUS: 3	DATE:	02/11/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Christian Herr		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff discriminate against resident in care
Staff did not ensure that resident received medical attention as necessary
Staff did not ensure that resident was provided transportation as necessary
Staff did not ensure that resident participated in outings
Staff financially abused resident(s) in care
Staff discouraged residents from reporting incidents while in care

INVESTIGATION FINDINGS:

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On February 11, 2026, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA Avila met with Administrator Christian Herr and explained the purpose of the visit.

During the investigation process, interviews and records review were initiated.

LPA investigated the allegation, “Staff discriminate against resident in care.” Residents reported that staff treat them with dignity and respect. Residents explained they have a good relationship with staff. Residents reported that there have been times when there have been misunderstandings, but residents have not seen staff discriminate against residents.

-----Continued on LIC9099-C----

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20251029112005

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OASIS RESIDENTIAL - GRANADA	FACILITY NUMBER: 455002709
	VISIT DATE: 02/11/2026

NARRATIVE

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LPA investigated the allegation, “Staff did not ensure that resident received medical attention as necessary.” Residents reported that their medical needs are being met, and facility staff provide medical assistance as necessary. Residents reported staff schedule medical appointments and follow ups when needed. Staff explained their procedures when scheduling medical appointments for all residents and rescheduled appointments when there is a cancellation.

LPA investigated the allegation, “Staff did not ensure that resident was provided transportation as necessary.” Residents reported that staff provided transportation to appointments and to their place of work. Residents explained that staff pick up residents at the end of the day from their workplace and bring them back home.

LPA investigated the allegation, “Staff did not ensure that resident participated in outings.” Residents reported that they participate in outings weekly. Residents reported they accompany staff when shopping for food and community outings. Residents reported that they have not seen staff deny outings to residents.

LPA investigated the allegation, “Staff financially abused resident(s) in care.” Residents reported that they have not had staff deny them access to their money. Residents reported that they spend their money once they receive it through work or through monthly deposits. Staff explained their procedures when handling residents’ money and allowing them to spend their own money. Staff reported they provide budget meetings to help educate residents on how to manage their spending. Residents reported they have not experienced any form of financial abuse while in care.

LPA investigated the allegation, “Staff discourage residents from reporting incidents while in care.” Residents reported that they have not been instructed by staff to not report incidents. Residents explained that they have called agencies to report facility issues in the past and facility staff have encouraged them to express their concerns. Residents reported that staff have provided the number for community care licensing to report issues.

Based on interviews conducted and record review, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

LIC9099 (FAS) - (06/04)

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