455002743-3-22-2022-25-AS-KHOS-CCYNWY-20220329105020

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002743
Report Date: 03/22/2022
Date Signed: 03/22/2022 01:59:25 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2021 and conducted by Evaluator Donna Gurriere

COMPLAINT CONTROL NUMBER: 25-AS-20211013165937

FACILITY NAME:	OAKMONT OF REDDING		FACILITY NUMBER:	455002743
ADMINISTRATOR:	BOWER, LORENE		FACILITY TYPE:	740
ADDRESS:	2150 BECHELLI LANE		TELEPHONE:	(530) 395-5900
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	140	CENSUS: 92	DATE:	03/22/2022
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	LORENE BOWER		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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A resident's needs were not being met when the resident did not receive a shower.
Staff have not met the medication training requirements.
Staff did not ensure that a resident's medication was consumed.
Staff did not respond to resident's call button in a timely manner.

INVESTIGATION FINDINGS:

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Donna Gurriere, Licensing Program Analyst was in contact and met with Lorene Bower, Administrator. It was alleged that A resident's needs were not being met when the resident did not receive a shower, Staff have not met the medication training requirements, Staff did not ensure that a resident's medication was consumed and Staff did not respond to resident's call button in a timely manner.

LPA Gurriere completed the required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID 19 infection to affirm no COVID-19 related symptoms. The administrator/staff person was contacted to complete a facility risk assessment. LPA Gurriere ensured that hand sanitizer was applied before entering the facility and the following Personal Protective Equipment (PPE) was worn: N-95 mask. Additionally, LPA Gurriere was screened by a staff person upon entering the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna Gurriere	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 25-AS-20211013165937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF REDDING	FACILITY NUMBER: 455002743
	VISIT DATE: 03/22/2022

NARRATIVE

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Resident’s needs were not being met when the resident did not receive a shower.

During the interview process, the administrator and six staff persons that worked with the resident were interviewed. The resident was not interviewed, as he has moved. Several documents were received and reviewed to include the Physician’s Report, Medication Records, Resident Appraisal, and Admission Agreement.

It was reported that the resident at times would take a shower; however, other times he would tell the staff persons that he did not want to take a shower. It was stated that the staff persons tried to encourage and work with the resident in taking a shower; however, many times the resident would refuse.

It could not be proven that the resident’s needs were not being met when the resident did not receive a shower . Although the allegation may have happened, or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated. No deficiencies cited.

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna Gurriere	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 25-AS-20211013165937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF REDDING	FACILITY NUMBER: 455002743
	VISIT DATE: 03/22/2022

NARRATIVE

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Staff have not met the medication training requirements.

During the interview process, the administrator and six staff persons that worked with the resident were interviewed. The resident was not interviewed, as he has moved. Documents received and reviewed included training modules and transcripts of staff persons from Relias Online Training.

Required Training for staff hired after 01/01/16 includes: Cultural Competency, Personal Care Services; Physical Limitations and Needs of the Elderly; Residents’ Rights; Dementia Care; Building and Fire Safety and Appropriate Response to Emergencies; Antipsychotic and Psychotropic Medications; Policies and Procedures Regarding Medications; and Postural Supports, Restricted Health Conditions and Hospice Care.

It was reported and verified that staff persons are trained through Relias Online Training and then provided training by shadowing a more experienced staff person for the required 16-hour initial training. Overall, it was reported that staff persons receive training.

It could not be proven that the Facility staff are not properly trained. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated. No deficiencies cited.

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna Gurriere	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 25-AS-20211013165937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF REDDING	FACILITY NUMBER: 455002743
	VISIT DATE: 03/22/2022

NARRATIVE

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Staff did not ensure that a resident’s medication was consumed.
During the interview process, the administrator and six staff persons that worked with the resident were interviewed. The resident was not interviewed, as he has moved. Several documents were received and reviewed to include the Physician’s Report, Medication Records, Resident Appraisal, and the Admission Agreement.

Staff persons reported that typically staff persons would watch a resident consume their medication; however, the administrator and none of the staff persons were aware that the resident did not consume his medication when it was passed to him.

It could not be proven that Staff did not ensure that a resident’s medication was consumed. Although the allegation may have happened, or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated. No deficiencies cited.

Staff did not respond to resident’s call button in a timely manner.

During the interview process, the administrator and six staff persons that worked with the resident were interviewed. The resident was not interviewed, as he has moved. Documents received and reviewed were the average call button times.

The administrator and staff persons reported that they typically respond to call button times within 5-20 minutes. It was reported that if one of the staff persons are busy with one resident, they will radio to another staff person to assist and respond to a second resident. Staff indicated that they work well together to try and meet all resident’s needs in a timely manner. The administrator stated that the average response time is between a 5-20 minute time frame.

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna Gurriere	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2022

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 25-AS-20211013165937

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: OAKMONT OF REDDING	FACILITY NUMBER: 455002743
	VISIT DATE: 03/22/2022

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	It could not be proven that Facility staff did not respond to resident’s call button in a timely manner. Although the allegation may have happened, or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated. No deficiencies cited.

SUPERVISOR'S NAME: Rayna L Bryson	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Donna Gurriere	TELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2022

LIC9099 (FAS) - (06/04)

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