455002743-11-20-2024-59-AS-KHOS-DBCJHY-20241125060443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455002743
Report Date: 11/20/2024
Date Signed: 11/20/2024 09:03:58 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2024 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20240703094210

FACILITY NAME:	OAKMONT OF REDDING		FACILITY NUMBER:	455002743
ADMINISTRATOR:	SLINKARD, KAREN		FACILITY TYPE:	740
ADDRESS:	2150 BECHELLI LANE		TELEPHONE:	(530) 395-5900
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	140	CENSUS: 97	DATE:	11/20/2024
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Karen Slinkard		TIME COMPLETED:	09:20 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident sustained an infection due to lack of care or neglect by staff
Staff did not safeguard resident's personal items
Staff did not respond to residents call for assistance in a timely manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 11/20/2024 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegations directed by the Department. LPA met with Karen Slinkard and explained the purpose of the visit.

During the investigation process, interviews and a records review were initiated.

LPA investigated the allegation, “Resident sustained an infection due to lack of care or neglect by staff.” Based on record review and interviews conducted, it was stated upon resident being admitted to the facility that the home health agency would be responsible for wound care. Facility staff would call the home health agency when R1’s bandage needed changing and facility staff would only reinforce the wound area with tape until the home health agency could send a reprasentative to clean and rebandage the wound. It was determined that the infection did not result from the bandage care.
****Continued on LIC9099-C****

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Anthony Perez	TELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Ivan Avila	TELEPHONE: (559) 974-4915
LICENSING EVALUATOR SIGNATURE:	DATE: 11/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 59-AS-20240703094210

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OAKMONT OF REDDING	FACILITY NUMBER: 455002743
	VISIT DATE: 11/20/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA investigated the allegation, “Staff did not safeguard resident’s personal items.” Based on interviews conducted, R1 stated he had all his personal belongings accounted for. R1 said he had his name on all his clothing and if they got lost, they would be returned to him. R1 stated he had socks that had to be discarded due to his foot wound. R1 stated he did not have any issue with his personal items.

LPA investigated the allegation, “Staff did not respond to residents call for assistance in a timely manner.” Based on record review and interviews conducted, facility response time to R1’s call button was adequate. LPA observed two different types of call log history and it appeared staff were responsive. One call button history was from R1s room and the other response log was from R1’s door alarm being triggered once it was open. LPA reviewed missed alerts from the call button system and cross referenced it with the door alarm history and it appeared that staff had responded to R1s alerts when they triggered the door alarm.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of the report and appeal rights was provided.

SUPERVISOR'S NAME: Anthony Perez	TELEPHONE: (323) 485-4915
LICENSING EVALUATOR NAME: Ivan Avila	TELEPHONE: (559) 974-4915
LICENSING EVALUATOR SIGNATURE:	DATE: 11/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2