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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002758
Report Date: 12/02/2024
Date Signed: 12/02/2024 03:20:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2024 and conducted by Evaluator Farhaan Sarangi
COMPLAINT CONTROL NUMBER: 59-AS-20241023095706
FACILITY NAME:OSTERMANS FACILITY # 1 INC.FACILITY NUMBER:
455002758
ADMINISTRATOR:OSTERMAN, RUSSELLFACILITY TYPE:
735
ADDRESS:1751 DAKOTA WAYTELEPHONE:
(530) 262-5002
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:6CENSUS: 4DATE:
12/02/2024
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Caregiver, Heather Choate
Administrator, Angel Doss		TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal rights. Staff speaks inappropriately to clients.
INVESTIGATION FINDINGS:
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On December 02, 2024 at approximately 02:45 PM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Ostermans Facility #1 Inc for the purpose of delivering complaint findings. LPA was greeted at the door by Caregiver, Heather Choate and was granted access into the facility. Administrator arrived 10 minutes later.

During the course of the investigation, LPA reviewed facility records, client records, interviewed staff, witnesses and a collateral interview with Client #1.

Complaint alleges that Personal rights. Staff speaks inappropriately to clients. Based on interviews that were conducted, LPA received inconsistent statements. Furthermore, during an interview with Client #1, LPA learned of no concerns. LPA could not corroborate the above allegation.

(Report continued on LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Farhaan Sarangi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20241023095706
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OSTERMANS FACILITY # 1 INC.
FACILITY NUMBER: 455002758
VISIT DATE: 12/02/2024
NARRATIVE
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A finding that the complaint allegations of Personal rights. Staff speaks inappropriately to clients are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Farhaan Sarangi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2