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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002781
Report Date: 05/06/2026
Date Signed: 05/06/2026 12:23:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Marisa Chiarelli
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20260209123930
FACILITY NAME:EMERALD RESIDENTIALFACILITY NUMBER:
455002781
ADMINISTRATOR:WALKER, KIARAFACILITY TYPE:
735
ADDRESS:1132 GROUSE DRTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:6CENSUS: 4DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator Kiara WalkerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff yells at residents in care.
Staff did not ensure that facility door was repaired.
INVESTIGATION FINDINGS:
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On 05/06/2026, Marisa Chiarelli, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 02/09/2026. LPA Chiarelli met with Kiara Walker Administrator, and explained the purpose of the visit.

Staff did not ensure that facility door was repaired. – unsubstantiated
On 2/17/2026 LPA Chiarelli arrived at the facility unannounced to open a complaint. At the facility LPA Chiarelli spoke with a staff member (S1) about the allegation staff did not ensure that facility door was not repaired. S1 stated that the door in question was on the side of the house and was previously had a broken door handle but it was fixed but was still hard to open due to the wood expanding from the weather.
Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260209123930
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: EMERALD RESIDENTIAL
FACILITY NUMBER: 455002781
VISIT DATE: 05/06/2026
NARRATIVE
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LPA Chiarelli and S1 toured the facility and S1 showed LPA Chiarelli the door in question. LPA Chiarelli observed that the door was able to open and worked properly and was in good repair.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

===========================================================

Allegation: Staff yells at residents in care. – unsubstantiated

During the investigation LPA Chiarelli interviewed a resident (R1) who was involved in the incident that alleged that staff yells at residents in care. R1 stated that S1 had yelled at them when they tried to knock on their roommates door. R1 sent voice recording of the incident to LPA Chiarelli. The audio recordings were reviewed by LPA Chiarelli and after listening to the recording there was not enough evidence provided by the recordings or statements to meet the preponderance of evidence.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above allegations are unsubstantiated.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2