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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002781
Report Date: 05/13/2026
Date Signed: 05/13/2026 11:38:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2026 and conducted by Evaluator Marisa Chiarelli
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20260507111056
FACILITY NAME:EMERALD RESIDENTIALFACILITY NUMBER:
455002781
ADMINISTRATOR:WALKER, KIARAFACILITY TYPE:
735
ADDRESS:1132 GROUSE DRTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:6CENSUS: 4DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Administrator Kiara WalkerTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff did not prevent facility from being in disrepair.
INVESTIGATION FINDINGS:
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On 05/13/2026, licensing program analyst Marisa Chiarelli arrived at the facility unannounced to open a complaint that was received on 05/07/2026. LPA Chiarelli met with administrator Kiara Walker and explained the purpose of the visit.

LPA Chiarelli and administrator walker toured the facility and checked the temperature of resident (R1) room. R1 stated that their room was 90 degrees Fahrenheit on 05/06/2026 and that the AC did not work in their room. The main thermostat is set at 70 degrees Fahrenheit. LPA Chiarelli checked the temperature in R1s room which registered at 76.5 degree Fahrenheit.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260507111056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: EMERALD RESIDENTIAL
FACILITY NUMBER: 455002781
VISIT DATE: 05/13/2026
NARRATIVE
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R1 likes to leave their window open during the day. Administrator has explained to R1 that leaving their window open can cause the temperature in the room to go up but R1 does not want to close the window. The resident was provided a fan to help with the higher temperature in the room. The temperature in the room is within title 22 regulations.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

No deficiencies are being cited as of today's visit. Exit interview conducted and copy of report left with the administrator.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2