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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002786
Report Date: 07/16/2024
Date Signed: 07/16/2024 08:32:00 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2024 and conducted by Evaluator Farhaan Sarangi
COMPLAINT CONTROL NUMBER: 59-AS-20240627123142
FACILITY NAME:OAKDALE HEIGHTS OF REDDINGFACILITY NUMBER:
455002786
ADMINISTRATOR:BOBAN, KRISTINEFACILITY TYPE:
740
ADDRESS:101 QUARTZ HILL RDTELEPHONE:
(530) 241-6047
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:85CENSUS: 59DATE:
07/16/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Business Office Manager, Debbie ChamberlainTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Facility staff are not properly addressing an outbreak of scabies.
INVESTIGATION FINDINGS:
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On July 16, 2024 at approximately 08:00 AM, Licensing Program Analyst (LPA), Farhaan Sarangi arrived unannounced at Oakdale Heights of Redding for the purpose of delivering complaint findings. Upon arrival, LPA was greeted at the door by Business Office Manager, Debbie Chamberlain, and was granted access into the facility. Also participating by telephone was the Administrator, Debbie Chamberlain.

During the investigation process, LPA interviewed the Administrator, a former staff member and reviewed facility records.

Based on interviews that were conducted, LPA learned that the outbreak of scabies was not at this facility and was at a different licensed facility. LPA reviewed the Illness and Prevention Program Operation and found that to be sufficient.

(Report continued on LIC 9099C)
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 202-0832
LICENSING EVALUATOR NAME: Farhaan SarangiTELEPHONE: (916) 307-0474
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20240627123142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKDALE HEIGHTS OF REDDING
FACILITY NUMBER: 455002786
VISIT DATE: 07/16/2024
NARRATIVE
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The above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted and a copy of this report was emailed to the Administrator.
SUPERVISOR'S NAME: Lauren CrockerTELEPHONE: (916) 202-0832
LICENSING EVALUATOR NAME: Farhaan SarangiTELEPHONE: (916) 307-0474
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2