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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002787
Report Date: 01/30/2026
Date Signed: 01/30/2026 11:32:13 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20250929085428
FACILITY NAME:SIERRA OAKS OF REDDINGFACILITY NUMBER:
455002787
ADMINISTRATOR:STEVENS, JACOBFACILITY TYPE:
740
ADDRESS:1520 COLLYER DR.TELEPHONE:
(530) 241-5100
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:113CENSUS: 76DATE:
01/30/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Community Relations Director Jennifer CampbellTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility does not have enough staffing to meet residents needs. (substantiated)
INVESTIGATION FINDINGS:
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On January 30 2026 at 9:30 a.m., Sarah Benson, Licensing Program Analyst (LPA) arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 09/29/25. LPA Benson met with Community Relations Director Jennifer Campbell and explained the purpose of the visit.

During the interview process, interviews were performed and files were reviewed. The following documents were received and reviewed: staff list with telephone numbers, staff schedule, employee absence form, and a resident roster.

Continued on 9099C & 9099D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 59-AS-20250929085428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SIERRA OAKS OF REDDING
FACILITY NUMBER: 455002787
VISIT DATE: 01/30/2026
NARRATIVE
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Facility does not have enough staffing to meet residents needs.

During the interview process, staff stated when a care staff finds out they are by themselves, no showers, no laundry, no two person transferring, no toileting and the facility smells from the unchanged residents when the a.m. shift comes in. It was reported the one-hour checks are not getting done when we have call outs. Staff stated I have to skip showers and laundry when we have sick calls. Staff stated I had one care giver for morning shift, for 3 days in a row, one care staff for 40 residents. Staff stated its usually during the weekends when we get staff calling off with no back up. Staff stated the residents are not changed in time, the two-hour resident checks are not completed, when two people assist is needed we can’t shower some residents. Staff stated we cannot put eyes on all of the residents in a timely manner.

Document review revealed several days a week with sick calls or no shows.


Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20250929085428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SIERRA OAKS OF REDDING
FACILITY NUMBER: 455002787
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/28/2026
Section Cited
CCR
80065(b)
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80065 (b) Personnel Requirements
The licensee shall employ staff as necessary to ensure provision of care and supervision to meet client needs.
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The Licensee trained the staff for softwear to keep schedule currant with call outs.
The Licensee is hiring more staff.
The licensee has created a system for extra pay when staff cover a sick call.
The Licensee will contact LPA when complete.
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This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above. The licensee did not employ staff as necessary to ensure the resident care needs are taken care of. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3