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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002787
Report Date: 09/15/2025
Date Signed: 09/15/2025 10:41:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20250910121441
FACILITY NAME:SIERRA OAKS OF REDDINGFACILITY NUMBER:
455002787
ADMINISTRATOR:STEVENS, JACOBFACILITY TYPE:
740
ADDRESS:1520 COLLYER DR.TELEPHONE:
(530) 241-5100
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:113CENSUS: 80DATE:
09/15/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Jacob Stevens - executive directorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Facility is understaffed resulting in residents waiting for a period of time to be assisted. - UNSUBSTANTIATED
INVESTIGATION FINDINGS:
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09/15/2025 10:00 AM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to conduct a complaint investigation. LPA met with Executive Director Jacob Stevens and explained the purpose of the visit.

LPA interviewed the Executive Director during the visit. LPA requested copies of the following documents: Staffing schedule for August 2025.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250910121441
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SIERRA OAKS OF REDDING
FACILITY NUMBER: 455002787
VISIT DATE: 09/15/2025
NARRATIVE
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Facility is understaffed resulting in residents waiting for a period of time to be assisted. - UNSUBSTANTIATED

It was reported that one staff was attending to 120 residents by themselves, which resulted in residents waiting more than an hour to be assisted.

LPA reviewed staff schedule for August 2025 and found staffing to be adequate. There was never only one staff on duty.

Executive Director stated that the current census is 80 residents. The number of staff on duty for the AM shift is 1 med tech and two care givers in each house for a total of 9 staff. PM shift is the same with 1 less staff in house 1. NOC has a total of seven staff for all three houses. The average wait time for staff to answer a call light is 12 minutes.

It was determined that the facility had adequate staffing for the month of August 2025, and residents are not waiting an unreasonable amount of time for staff to answer call lights.

This allegation is unsubstantiated.

This agency has investigated the above allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Jacob Stevens.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2