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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002792
Report Date: 10/25/2023
Date Signed: 10/25/2023 01:41:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2023 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20230502160905
FACILITY NAME:DIAMOND RESIDENTIALFACILITY NUMBER:
455002792
ADMINISTRATOR:LEAK, RANDYFACILITY TYPE:
735
ADDRESS:16981 CATALINA WAYTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:4CENSUS: 4DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Rebecca CulverTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff withholding client's Personal and Incidental (P&I) funds.

INVESTIGATION FINDINGS:
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Staff withholding client's Personal and Incidental (P&I) funds.

Staff withholding client's Personal and Incidental (P&I) funds.
On 10-25-23, Licensing Program Analyst (LPA) Sarah Benson arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 05/02/23. LPA Bensen met with Rebecca Culver, Administrator, and explained the purpose of the visit.

During the interview process, the administrator, three staff persons, four residents and the regional center service coordinator were interviewed. Documents were received and reviewed to include the client list, staff list with telephone numbers, Client Admission Agreements, Individual Program Plans (IPPs) and Personal and Incidental (P&I) funds.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20230502160905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: DIAMOND RESIDENTIAL
FACILITY NUMBER: 455002792
VISIT DATE: 10/25/2023
NARRATIVE
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During the investigation it was reported that the administrator is trying to teach budgeting to the clients and healthy food choices when purchasing items. The administrator stated that she is working with the clients and their service coordinator to teach budgeting and behavioral skills when shopping. It was indicated that at least one client has behavioral issues and tries to buy more than what she has money for and makes poor choices. The administrator also advised that the clients are saving to purchase specific items of their choice and trips that they have planned for.
Client interviews revealed that clients are purchasing items of their choice and that four out of four client records verified this. The IPPs were reviewed and indicated that clients have goals to learn budgeting skills and that it is important that clients receive assistance from a representative payee to manage their funds. The regional service coordinator stated that she is working with the administrator and the IPPs to teach budging skills, healthier eating habits and behavior modification.
Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are Unsubstantiated.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2