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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002792
Report Date: 12/04/2025
Date Signed: 12/04/2025 01:47:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Sarah Benson
COMPLAINT CONTROL NUMBER: 59-AS-20250718114921
FACILITY NAME:DIAMOND RESIDENTIALFACILITY NUMBER:
455002792
ADMINISTRATOR:MONISMITH, CRYSTALFACILITY TYPE:
735
ADDRESS:16981 CATALINA WAYTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:4CENSUS: 2DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Administrator Crystal MonismithTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Client is being emotionally abused.
Facility is running out of food.
INVESTIGATION FINDINGS:
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On 12-04-25 Licensing Program Analyst (LPAs) Sarah Benson and Marisa Chiarelli, arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 07-08-25. LPAs Benson and Charelli, met with Administrator Crystal Monismith, and explained the purpose of the visit.

During the interview process, the administrator, two staff persons and two residents were interviewed. Documents were received and reviewed to include the client list, staff list with telephone number, Client Admission Agreements, Individual Program Plan (IPP) menus and shopping list.

Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250718114921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: DIAMOND RESIDENTIAL
FACILITY NUMBER: 455002792
VISIT DATE: 12/04/2025
NARRATIVE
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Client is being emotionally abused.

During the interview process the administrator, two staff members and two residents were interviewed. None of the staff or residents interviewed witnessed emotional abuse of the resident.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Facility is running out of food.


During record review, food shopping receipts were obtained and reviewed. During LPA Bensons visit to the facility, LPA Benson observed two gallons of milk, two full egg cartons of eighteen and one carton of twelve. LPA Benson observed the refrigerator is full of food and a four-foot-long deep freezer half full of meat with two tall cupboards and drawers full of nonperishable food.
During interviews it was reported we always have plenty of food. It was reported, I often observe food delivery, we have tons of food. Staff reported the facility always has plenty of food. Staff stated I have never witnessed the facility running out of food. The resident stated we have never run out of food.



Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.


Exit interview conducted and copy of report was provided to the Administrator.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Sarah Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2