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32 | LPA investigated the allegation, “Staff are threatening clients.” Residents reported that they have not been threatened by facility staff and have been treated with respect. Residents reported that staff have been kind and caring. Staff also reported that the facility has regularly scheduled meetings with residents to discuss any improvements the facility can provide the residents with.
LPA investigated the allegation, “Staff do not ensure clients are provided assistance in attending medical appointments.” Residents reported that their medical appointments are being met, and facility staff provide transportation to appointments. Staff explained their procedures when scheduling medical appointments for all residents and rescheduled appointments when there is a cancellation.
LPA investigated the allegation, “Staff are not preventing inappropriate interactions between clients.” Residents reported that they have respectful relationships with their housemates. Residents indicated that there have not been inappropriate interactions between residents.
LPA investigated the allegation, “Licensee allows unqualified staff to provide supervision to clients in care alone.” Staff stated they have not allowed unqualified staff to provide supervision to residents. Staff reported that they meet resident care needs and described how they provide proper supervision throughout the day. Residents reported that qualified staff provide proper care and supervision.
Based on interviews conducted and record review, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted, and a copy of the report was provided.
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