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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455002959
Report Date: 02/24/2025
Date Signed: 02/24/2025 12:22:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Farhaan Sarangi
COMPLAINT CONTROL NUMBER: 59-AS-20250213125948
FACILITY NAME:SUNDIAL ASSISTED LIVINGFACILITY NUMBER:
455002959
ADMINISTRATOR:ELIZABETH AMLINFACILITY TYPE:
740
ADDRESS:395 HILLTOP DRIVETELEPHONE:
(530) 241-2900
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:65CENSUS: 39DATE:
02/24/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Residential Services Director, Sherril DennyTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Personal Rights-Residents have the right be accorded dignity in their personal relationships with staff.
Food Service-Resident was not provided with the meal of their choice.
INVESTIGATION FINDINGS:
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On February 24, 2025, at approximately 12:15 PM, Licensing Program Analysts (LPA), Farhaan Sarangi and Kayla Adkison arrived unannounced at Sundial Assisted Living for the purpose of delivering complaint findings. LPAs met with Residential Services Director, Sherril Denny.

During the course of the investigation, LPA Sarangi interviewed staff members and residents in care. LPA reviewed resident records and facility records. In addition, during the opening of the complaint on February 18, 2025, LPAs toured the facility and made observations.

Complaint alleges Personal Rights-Residents have the right be accorded dignity in their personal relationships with staff. Based on interviews that were conducted, LPA could not prove or disprove the above allegation occurred. Furthermore, during an interview with Resident #1, (Report continued on LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Farhaan Sarangi
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250213125948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SUNDIAL ASSISTED LIVING
FACILITY NUMBER: 455002959
VISIT DATE: 02/24/2025
NARRATIVE
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LPA learned that the resident feels comfortable in placement and that the caregiver is friendly. During questioning, Resident reported feeling safe and comfortable at the facility. Resident denies being uncomfortable around any caregiver. In addition, LPA observed the resident to be content in placement. LPA could not corroborate the allegation.

Complaint alleges Food Service-Resident was not provided with the meal of their choice. Based on interviews that were conducted, LPA could not prove or disprove the above allegation occurred. Furthermore, during an interview with Resident #2, LPA learned that the caregiver got the resident the “special” off the food menu. However, Resident reported of not wanting that and instead wanting a hotdog. Caregiver served the hot dog that the resident requested. Resident also reported of feeling safe and content in placement. LPA could not corroborate the allegation.

A finding that the complaint allegations of: Personal Rights-Residents have the right be accorded dignity in their personal relationships with staff and Food Service-Resident was not provided with the meal of their choice are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Residential Services Director.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Farhaan Sarangi
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
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