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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455401405
Report Date: 08/18/2023
Date Signed: 08/21/2023 08:54:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2023 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230512135748
FACILITY NAME:WEST REDDING PRESCHOOLFACILITY NUMBER:
455401405
ADMINISTRATOR:WOOD, VICTORIAFACILITY TYPE:
850
ADDRESS:3490 PLACER ROADTELEPHONE:
(530) 243-2225
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:107CENSUS: 43DATE:
08/18/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Francine CuevasTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff yelled at day care children.

Staff are not assisting day care children with going to the bathroom.
INVESTIGATION FINDINGS:
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On 8/18/2023, at 8:30 AM, a closing complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Cunningham. It has been alleged that staff yell at daycare children and staff are not assisting daycare children with going to the bathroom. On 5/17/2023, LPAs Cunningham and Gifford conducted interviews with the director and three staff (Adult 2, 3, and 6). Four parents (P3, P4, P6, and P7) were interviewed on 8/16/23 and 8/17/23. Interviews revealed that multiple individuals have heard staff raise their voice while speaking with children in care. Interviews also revealed that children have not received assistance with toileting when needed. No children interviews were conducted due to some children were not verbal, too young to interview, not available, or did not qualify to be interviewed.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20230512135748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: WEST REDDING PRESCHOOL
FACILITY NUMBER: 455401405
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/18/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/30/2023
Section Cited
CCR
101223(1)
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To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by: based on interviews, it was substantiated that the children’s rights were not protected. This poses a potential risk to children in care.
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The facility representative stated they will discuss communication with children at the next staff meeting. The facility representative stated they will send meeting notes to LPA by 8/30/23.

nicolette.cunningham@dss.ca.gov
Type B
08/30/2023
Section Cited
CCR
101223(2)
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To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

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This requirement was not met as evidenced by: based on interviews, it was substantiated that the children did not receive adequate assistance with toileting. This poses a potential health and safety risk to children in care.

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The facility representative stated she will discuss assisting children with toileting at the next staff meeting. The facility representative will send meeting notes to LPA by 8/30/23.

nicolette.cunningham@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2023 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230512135748

FACILITY NAME:WEST REDDING PRESCHOOLFACILITY NUMBER:
455401405
ADMINISTRATOR:WOOD, VICTORIAFACILITY TYPE:
850
ADDRESS:3490 PLACER ROADTELEPHONE:
(530) 243-2225
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:63CENSUS: 43DATE:
08/18/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Francine CuevasTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff handled daycare children in a rough manner
Staff made inappropriate comments towards day care children
Staff are not treating day care children equally
Staff are not adequately supervising day care children
INVESTIGATION FINDINGS:
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On 8/18/2023, at 9:15 AM, a closing complaint investigation visit was made to the facility by Licensing Program Analyst (LPA) Cunningham. It has been alleged that staff handled daycare children in a rough manner; specifically, place children down on the floor roughly. It has also been alleged that staff made inappropriate comments towards daycare children such as “you don’t get to do that because you don’t know how.” It has also been alleged that staff are not treating daycare children equally, and staff are not adequately supervising daycare children. The licensee denied all the allegations and stated she checks on all the classrooms throughout the day and routinely reviews the video camera footage. The licensee also played video camera footage for various dates. LPAs did not observe footage to corroborate the allegations. LPAs conducted interviews with the director and three staff (Adult 2, 3, and 6). Four parents (P3, P4, P6, and P7) were interviewed on 8/16/23 and 8/17/23. Staff and parent interviews did not corroborate
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20230512135748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: WEST REDDING PRESCHOOL
FACILITY NUMBER: 455401405
VISIT DATE: 08/18/2023
NARRATIVE
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the allegations. No children interviews were conducted due to some children were not verbal, too young to interview, not available, or did not qualify to be interviewed.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative. A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4