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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406744
Report Date: 12/12/2025
Date Signed: 12/15/2025 07:42:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250903142748
FACILITY NAME:CATERPILLAR CAMPUS PRESCHOOLFACILITY NUMBER:
455406744
ADMINISTRATOR:VINCENT, JENNIFERFACILITY TYPE:
850
ADDRESS:3313 BECHELLI LANETELEPHONE:
(530) 255-8070
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:64CENSUS: DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Jennifer Vincent TIME COMPLETED:
08:49 AM
ALLEGATION(S):
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Facility is malodorous
INVESTIGATION FINDINGS:
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On 12/12/25 at 8:35am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with licensee Jennifer Vincent. It was alleged that Facility is malodorous, specifically that the facility has an unpleasant odor after a pipe burst and flooded part of the facility.

The Licensee was interviewed on 9/11/25 at 11:05am and Licensee denied the allegations stating that the facility did flood on Saturday August 30th, 2025 and temporarily had a mild odor to the facility but that the Licensee had a water remediation company come and clean up the water and dry out the facility. Licensee stated that the water remediation team deodorized the facility, the Licensee also shampooed the carpet, sanitized, opened the windows, and that the odor was gone after a few days and that the odor did not affect the children in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250903142748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CATERPILLAR CAMPUS PRESCHOOL
FACILITY NUMBER: 455406744
VISIT DATE: 12/12/2025
NARRATIVE
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Five staff (S1 – S5) were interviewed on 09/11/25 and 09/15/25 Staff S1 – S4 had knowledge of the allegation tsating that although there was an odor in the facility following the flood that the odor was manageable, only temporary, and did not impact the children in care. Staff S5 had knowledge of the allegation stating that the odor was not manageable and very pungent. S5 stated that the odor caused the staff to have headaches but could not determine if the children were affected in a negative way.

Four parents (P1 – P4) were interviewed on 12/09/25 and had no knowledge of the allegation stating that when in the facility they did not notice any bad odors. P1 – P4 stated that their children did not complain of any bad odor or have any symptoms from bad odors.

On 09/11/25 the facility was toured and the LPA Sims did not observe the facility to have a bad odor.
On 09/11/25 photos of the remediation services and documentation were reviewed showing that the Licensee handled the effects of the flood immediately after the incident occurred.

During the investigation an observation was made at the facility on 9/11/25 by LPA Sims and a malodors odor was not identified. Documentation and record reviews were obtained and showed there was a flood at the facility, but the director made appropriate measures to rectify the issue immediately. Interviews with parties involved provided conflicting information regarding a malodors smell being present at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Jennifer Vincent. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2