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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 04/03/2025
Date Signed: 04/03/2025 02:30:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250115090055

FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
01:23 PM
MET WITH:Nikki Bull - Director TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff do not ensure infants food is free of contamination
INVESTIGATION FINDINGS:
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On 4/3/25 at 1:23pm, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with Director Nikki Bull. It was alleged that Staff do not ensure infants food is free of contamination, specifically that insects or pest have contaminated infants’ food.

LPA Sims interviewed Licensee Stephanie Horst on 01/06/25 at 9:06am. Licensee denied the allegation stating that the facility gets monthly exterminator services to prevent any insects or pest from contaminating the food.

Five staff (S1 – S5) were interviewed on 1/16/25, 2/27/25 and 3/13/25 S1 – S3 and S5 denied the allegation that Staff do not ensure infants food is free of contamination, stating that they have never observed the infants’ food to have been contaminated by pest or insects in the facility. S5 confirmed the allegation stating that S5 has observed the food contaminated by insects and pests. S5 stated that S5 observed ants in the infants’ formula and a cockroach in vegetables that were served.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20250115090055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 04/03/2025
NARRATIVE
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Five Parents (P1 – P5) were interviewed on 2/27/25 and 3/13/25 and P1, P3 – P5 had no knowledge of the allegation that Staff do not ensure infants food is free of contamination, stating that they are not present during mealtimes and have not observed the food being served to the infants. P4 denied the allegation stating that P4 has observed mealtimes and has not seen the food be contaminated by any pest or insects.

During today’s inspection, the facility was toured, and LPA Sims observed 10 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the Director Nikki Bull. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4