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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 01/21/2026
Date Signed: 01/21/2026 03:42:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20260120090846
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: 10DATE:
01/21/2026
UNANNOUNCEDTIME BEGAN:
08:48 AM
MET WITH:Niki Bull - Director TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff failed to provide Copy of the Accusation Summary indicating the Department’s intent to revoke the license of this child care center to parents
INVESTIGATION FINDINGS:
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On 1/21/26 at 8:48am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with facility representative Niki Bull. It was alleged that Staff failed to provide a Copy of the Accusation Summary indicating the Department’s intent to revoke the license of this child care center to parents as required.

The facility representative was interviewed on 1/21/26 at 12:48pm and admitted to the allegation stating that the staff did not provide a copy of the accusation summary to the parents and only had the parents sign the LIC 9224 form. Facility representative stated that there was not a copy of the accusation summary to provide.

Three Parents (P1 - P3) were interviewed on 01/21/26 and had knowledge of the allegation stating that the parents were not given a copy of the accusation summary report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20260120090846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 01/21/2026
NARRATIVE
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Two staff (S1 - S2) were interview on 1/21/26 and had no knowledge if the staff are providing parents with a copy of the accusation summary report.

On 01/21/26 the children’s records were reviewed and LPA observed that not all children had a signed LIC 9224 in their file, indicating that the accusation summary that was delivered on 12/24/26 was not provided to the parents.

During today’s inspection, the facility was toured, interviews were conducted with staff and parents, and the children’s record were reviewed. An accusation was served to the facility, notifying the facility of the departments intent to revoke the facility license. Regulations require parents receive copy of accusation summary.LPA found that the facility staff did not provide copy of the accusation summary to parents as required.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Sims informed facility representative that this report dated 01/21/26 documents two Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Sims informed the facility representative to provide a copy of this licensing report dated 1/21/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility representative Niki Bull. Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20260120090846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/22/2026
Section Cited
HSC
1596.8895(c)(1)
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Upon receipt of an accusation indicating the department's intent to revoke a facility's license, the licensee shall provide copies of a summary of the accusation to the parent or legal guardian of each child receiving services in the facility...This requirement was not met as evidenced by:
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Director will make copies of accusation summary and provide copy of the accusation summary to all parents with children enrolled at facility. Director will have all parents sign a statement saying they received the accusation summary. Director will submit statement to LPA sims by 1/22/25
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Based on observation, interview, and record review, the licensee did not comply with the section cited above, by not providing a copy of the accusation summary to the parents which poses an immediate health, safety or personal rights risk to children in care.
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Type A
01/22/2026
Section Cited
HSC
1596.8895(3)
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The licensee shall require each recipient of the summary of the accusation to sign a statement indicating that he or she has received the document and the date it was received.
This requirment was not met as evidence by
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Director will send copy of LIC 9224's signed by parent or legal gaurdian of all children enrolled at the preschool to LPA Sims by 01/22/26 via email to sydney.sims@dss.ca.gov
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Based on observation, interview, and record review, the licensee did not comply with the section cited above, by not having all parents sign the LIC 9224 which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 01/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026
LIC9099 (FAS) - (06/04)
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