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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 04/15/2026
Date Signed: 04/15/2026 10:35:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20260217141019
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: 20DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
08:49 AM
MET WITH:Stephanie Horst - Licensee TIME COMPLETED:
09:43 AM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 4/15/26 at 8:49am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with facility Licensee Stephanie Horstl. It was alleged that Staff handled child in a rough manner, specifically that staff (S1) had handled infants in care aggressively by pulling infants by the arm and by S1 putting their hand over the mouth of a crying infant.

The facility representative Niki Bull was interviewed on 02/19/26 at 8:10am and admitted to the allegation. The facility representative stated that there has been an issue with S1 handling the infants in a rough manner and that the facility representative has counseled S1 verbally. Facility representative stated that S1 was counseled for S1 putting their finger on the mouth of infant C1 to try and get the infant to stop crying. Facility representative had no knowledge of S1 grabbing infant by the arm.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20260217141019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 04/15/2026
NARRATIVE
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Five staff (S1 – S5) were interviewed on 02/19/26. Staff S2 – S5 stated that they had observed S1 grab infants by their arms, and pull infants by the arms aggressively. S2 – S5 stated that they have had to coach S1 on how to handle the infants in care. S5 stated that S5 did observe S1 put their hand over the mouth of infant C1 who was crying in attempt to get C1 to stop crying. S2 – S4 stated they had no knowledge of S1 putting their hand over the mouth of child C1. S1 denied the allegations stated that S1 has never put their hand or fingers over the mouth of C1 or any infant in care, and that S1 did not handle the infants in rough manner. S1 stated that S1 was counseled by the facility representative but did not understand that it was because S1 was handling the children in a rough manner.

During the investigation interviews with staff were conducted that supported the allegation based off of their observations.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Sims informed Licensee Stephanie Horst that this report dated 4/15/26 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Sims informed the facility representative to provide a copy of this licensing report dated 04/15/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Licensee Stephanie Horst. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20260217141019
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/16/2026
Section Cited
CCR
101223(a)(3)
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 To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...

This requirement was not met as evidence by:
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Licensee will have have infant staff review and sign copy of personal rights regualtions provided by LPA Sims and send copy of signatures to LPA Sims on 04/16/26
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Based on record review the licensee did not comply with the section cited above, by staff S1 handling infant in a rough manner which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
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