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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455406974
Report Date: 04/23/2026
Date Signed: 04/23/2026 01:40:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20260415145518
FACILITY NAME:BRIGHT FUTURES CHILDREN CENTER (INFANT)FACILITY NUMBER:
455406974
ADMINISTRATOR:HORST, STEPHANIEFACILITY TYPE:
830
ADDRESS:1345 LIBERTY ST.TELEPHONE:
(530) 276-0506
CITY:REDDINGSTATE: CAZIP CODE:
96001
CAPACITY:16CENSUS: 6DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
11:36 AM
MET WITH:Niki Bull - Director.TIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 04/23/26 at 11:36am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with facility representative Niki Bull. It was alleged that Staff are operating out of ratio, specifically that on 4/15/26 the infant room was out of ratio with staff S1 providing supervision for six infants alone.

The facility representative Niki Bull was interviewed on 04/15/26 at 11:37am, Niki stated that on 04/15/26 staff S1 was in the infant room with four infants and Niki and staff S2 were in the front room with the preschool children. Niki stated that the staffing plan is for S2 to go back into the infant room when the fifth infant arrives, but that on 04/15/26 infants C1 and C2 were signed in at the same time to the infant room when staff S2 was dealing with two preschool children who were hitting in the preschool room. Niki stated that staff S2 went back to the infant room right after the parents of C1 and C2 left.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20260415145518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
VISIT DATE: 04/23/2026
NARRATIVE
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 One staff (S2) was interviewed on 04/23/26 and had knowledge of the allegation. Staff (S2) stated that on 04/15/26 during the morning time S2 was helping in the preschool room and assisting two preschool children that were hitting others and did not know that the infant room had gone out of ratio. S2 stated that when S2 observed the parent of C2 leaving S2 then went back to the infant room. Staff S2 did not know how long staff S1 was out of ratio for.

On 04/23/26 Video footage from 04/15/26 and infant sign in sheets from 04/15/26 were reviewed. Video footage started at 7:52am showed that Staff S1 was in the room alone with five infants out of ratio when a sixth infant (C2) was dropped off at 7:52am. At 7:56am staff (S2) enters the classroom putting the infant room back into ratio at 7:56am. LPA Sims observed on the sign in sheets from 04/15/26 the fifth infant (C1) that put the infant room out of ratio was signed in at 7:48am. Based on sign in sheets and video footage the infant room was out of ratio for approximately 8 minutes.

During the investigation interviews were conducted, video footage was reviewed and documentation reviewed all supported the allegation.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility representative Niki Bull . Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 13-CC-20260415145518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: BRIGHT FUTURES CHILDREN CENTER (INFANT)
FACILITY NUMBER: 455406974
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/07/2026
Section Cited
CCR
101416.5(b)
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There shall be a ratio of one teacher for every four infants in attendance.

This requirement was not met as evidenced by:
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Director will write a staffing plan that shows coverage of the infant room in the morning, and include a statement of how the Director will ensure that staffing plan gets followed correctly to maintain ratio. Director will provide the above documents to LPA sims via email by 05/07/26
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Based on observation, interview and record review, the licensee did not comply with the section cited above in one count of staff S1 being alone with 5 to 6 infant for 8 minutes. which poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5