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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407746
Report Date: 01/22/2025
Date Signed: 01/22/2025 10:51:53 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20241021151525
FACILITY NAME:MATTICE, AUBREE FAMILY CHILD CARE HOMEFACILITY NUMBER:
455407746
ADMINISTRATOR:MATTICE, AUBREEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 440-9407
CITY:ANDERSONSTATE: CAZIP CODE:
96007
CAPACITY:14CENSUS: 11DATE:
01/22/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Aubree MatticeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee does not ensure day care outdoor play area is kept in a safe and clean condition
INVESTIGATION FINDINGS:
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On 1/22/25 at 10:10 am, Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection, and met with licensee Aubree Mattice. It was alleged that Licensee does not ensure day care outdoor play area is kept in a safe and clean condition, specifically that there is dog feces in the outdoor play area.

The licensee was interviewed on 10/22/24 at 11:05am and denied no knowledge of the allegation and stated that assistant is cleaning up after the outdoor play area and children will play outside when weather permits.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20241021151525

FACILITY NAME:MATTICE, AUBREE FAMILY CHILD CARE HOMEFACILITY NUMBER:
455407746
ADMINISTRATOR:MATTICE, AUBREEFACILITY TYPE:
810
ADDRESS:1961 SPRUCE CIRCLETELEPHONE:
(530) 440-9407
CITY:ANDERSONSTATE: CAZIP CODE:
96007
CAPACITY:14CENSUS: DATE:
01/22/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Aubree MatticeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility is malodorous
Facility fence is in disrepair
INVESTIGATION FINDINGS:
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On 1/22/25 at 10:10am, Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection and met with licensee Aubree Mattice. It was alleged that facility is malodorous and facility fence is in disrepair.

The licensee was interviewed on 10/22/24 at 11:05am and denied having no knowledge of the allegation and stated that there was a malodorous smell outside due to the high temperatures and dogs using the backyard to poop. Licensee stated that there is a crack in the fence and had to special order a fence board and currently using a wooden pallet to cover the fence.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20241021151525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MATTICE, AUBREE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407746
VISIT DATE: 01/22/2025
NARRATIVE
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LPA interviewed staff (S1) on 10/22/24 and stated that the fence has been in disrepair for about a week, and they have been painting wooden pallets to put up against the fence.

LPA interviewed witness (W1) on 10/21/24 and stated that fence has been in disrepair for a while. W1 stated that licensee’s dog keeps destroying the fence and that the bottom of the fence is exposed in the backyard. W1 stated that the licensee has used children’s fisher price toy to up against the fence to block the hole in the fence. W1 stated that the licensee’s dogs are locked in the garage and there is a foul smell coming from the licensee’s garage that smells like urine and feces.

LPA interviewed parents (P1-P4) on 12/6/24 and 3 of 4 stated that they have not smelled the facility being malodorous. 3 of 4 parents stated that they had no concerns or complaints of the facility.

LPA Mendez observed the area during the visit on 10/22/24 and did not observe a strong odor. LPA observed the backyard that is used for the children’s play yard and observed that there was small hole located at the bottom of the right hand side of the fence and hole of the fence was covered with a child’s play kitchen against the hole.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20241021151525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: MATTICE, AUBREE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407746
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
01/22/2025
Section Cited
CCR
102417(b)
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102417 Operation of a family childcare home
(b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
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Licensee will have a checklist documenting that the play yard should be clean and free of dog feces. Licensee will submit a written plan of correction to CCLD by 1/31/24.
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Based on observation and interview the licensee did not comply with the section cited above in which there was dog feces in the children’s play area which poses a potential health, safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20241021151525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MATTICE, AUBREE FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407746
VISIT DATE: 01/22/2025
NARRATIVE
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LPA interviewed staff (S1) on 10/22/24 and stated that they have 3 dogs in the home, and they clean the backyard every other day after the dog poop and they shovel it into the trash. S1 stated that children play outside depending on what the weather conditions are like.

LPA interviewed witness (W1) on 10/21/24 and stated that they have observed children playing outside in the backyard during child care hours with dog feces on the ground. They stated that they observed dog poop everywhere in the backyard and also on the concrete of the play yard.

LPA interviewed parents (P1-P4) on 12/6/24 and 4 of 4 parents stated no they have not witnessed children playing outside in the backyard with dog feces on the play yard. 1 of 4 parents stated they have witnessed S1 cleaning up dog poop before the kids go outside.

On 10/22/24 LPA observed dog feces in the back yard that children use as a play yard, at the time LPA did not observe children playing outside.

During today’s inspection, the facility was toured. LPA observed 9 children playing outside and 2 children inside. LPA observed children playing in the backyard and did not observe any dog feces outside in the play yard.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5