455407758-9-11-2023-13-CC-EVIA-CVMLAN-20230913083524

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455407758
Report Date: 09/11/2023
Date Signed: 09/11/2023 07:10:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2023 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20230623105341

FACILITY NAME:	BRIGHT FUTURES CHILDRENS CENTER II		FACILITY NUMBER:	455407758
ADMINISTRATOR:	O'NEAL, LISA		FACILITY TYPE:	850
ADDRESS:	3500 CHURN CREEK DRIVE		TELEPHONE:	(530) 221-6488
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	30	CENSUS: 11	DATE:	09/11/2023
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Lisa O'Neal, Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child hurt other child.

Facility operating out of ratio.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On September 11, 2023 at 3:30 pm, Licensing Program Analyst (LPA) Cunningham conducted an unannounced complaint inspection, and met with director, Lisa O’Neal. It was alleged that a child (C1) hurts other children, and the facility is operating out of ratio. The director and three staff (S1, S3, and S5) were interviewed on 6/29/23, 7/14/23, 9/5/23, and 9/6/23. The director stated that staff are trained to redirect a child if a child appears they are going to hurt another child. The director also reported that she ensures each classroom operates within ratio. Three parents (P1, P2 and P4) were interviewed on 9/1/23. Interviews with staff and parents did not provide corroborating information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the director, Lisa O’Neal.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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