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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407825
Report Date: 07/02/2025
Date Signed: 07/02/2025 04:46:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250630143904
FACILITY NAME:JOHNSON, SHANA FAMILY CHILD CARE HOMEFACILITY NUMBER:
455407825
ADMINISTRATOR:JOHNSON, SHANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 227-3493
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:14CENSUS: 9DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
04:17 PM
MET WITH:Shana Johnson, LicenseeTIME COMPLETED:
04:56 PM
ALLEGATION(S):
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Licensee did not ensure children are provided a safe, healthful environment
INVESTIGATION FINDINGS:
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On 7/2/25 @ 4:10m, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Shana Johnson. It was alleged licensee did not ensure children are provided a safe, healthful environment; specifically that the home is malodorous and unclean.

On 7/2/25 @ 4:10pm LPA Laird conducted an inspection of the facility. LPA Laird observed the home was cluttered. LPA Laird observed dirty dishes in the kitchen sink, counter tops were covered with various items and were unclean, kitchen stove was unclean, stains on the chair cushions, and tables and corners of the home were stacked with various items. LPA Laird did not notice the home to be malodorous. LPA Laird took approximately 6 photos of the home.

On 7/2/25 LPA Laird conducted an interview with licensee, Shana Johnson. Shana stated they have been in the process of cleaning and she had been expecting licensing due to a recent dispute.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250630143904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: JOHNSON, SHANA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407825
VISIT DATE: 07/02/2025
NARRATIVE
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Based on observations, LPA Laird determined there to be enough evidence to suggest the allegations are true.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the licensee, Shana Johnson. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 13-CC-20250630143904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: JOHNSON, SHANA FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407825
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/02/2025
Section Cited
CCR
102417(b)
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(b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
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The licensee stated she will send a copy of the cleaning plan and photos of clean home to LPA by 8/2/25. The licensee stated she will clean her home today.

erica.laird@dss.ca.gov
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Based on LPA's observation, the home was cluttered, has stains on the chair cushions, dirth dishes on the counter and in the sink, and dirty stove. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
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