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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455407911
Report Date: 03/22/2024
Date Signed: 03/25/2024 09:01:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2024 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240112101008
FACILITY NAME:PORTER, KELSEY FAMILY CHILD CARE HOMEFACILITY NUMBER:
455407911
ADMINISTRATOR:PORTER, KELSEYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 921-3365
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:14CENSUS: DATE:
03/22/2024
UNANNOUNCEDTIME BEGAN:
04:15 PM
MET WITH:Kelsey Porter, LicenseeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Licensee handled child in a rough manner.
Licensee yelled at children.
Licensee spoke inappropriately in the presence of children.
Licensee did not accord child dignity in their relationship with staff or other persons.
INVESTIGATION FINDINGS:
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On March 22, 2024 at approximately 4:00pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection, and met with licensee Kelsey Porter. It was alleged on 1/11/24 the licensee handled a child (C1) in a rough manner, the licensee yelled at children, the licensee spoke inappropriately in the presence of children, and the licensee did not accord child dignity in their relationship with staff or other persons.

On 1/12/24, the licensee reported an unusual incident to CCL stating there was a difference of opinion between staff and parents on 1/11/24 when she sent two children home sick. The licensee was interviewed on 1/22/24 at 1:20pm and denied all the allegations. The licensee stated she treats all daycare children like her own children. The licensee provided copies of text messages regarding Child 1 and Child 2 on 1/11/24. Two staff members (S1 and S2) were interviewed on 1/22/24 and 3/20/24 and stated they have not observed the licensee handle children in a rough manner, yell at children, speak inappropriately to children or not accord a child dignity. On 1/31/24 at approximately 3:00pm, LPA Cunningham and Friese conducted an interview with Child 1 and Child 2 but were unable to qualify the two children. Child 1 described the licensee as nice. Child 1 also reported their arm was swollen because it hurt but did not state how they hurt their arm.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240112101008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: PORTER, KELSEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 455407911
VISIT DATE: 03/22/2024
NARRATIVE
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One child (C4) was interviewed on 3/22/24 and stated her friends at the facility are happy and the licensee is nice. On 1/31 and 2/28/24, LPA interviewed four parents (P2-P5). Three parents (P3-P5) reported they have always observed the licensee act appropriate around daycare children in a loving manner. Parent 2 reported Child 1 stated they hurt their arm but did not observe Child 1 hurt their arm.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Kelsey Porter.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2