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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455408249
Report Date: 12/03/2024
Date Signed: 12/03/2024 09:15:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20240912104840
FACILITY NAME:TRINITY LUTHERAN EARLY LEARNING CENTERFACILITY NUMBER:
455408249
ADMINISTRATOR:CONNOR, CRYSTALFACILITY TYPE:
830
ADDRESS:2440 HILLTOP DR.TELEPHONE:
(530) 221-6686
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:12CENSUS: 9DATE:
12/03/2024
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Crystal ConnorTIME COMPLETED:
09:25 AM
ALLEGATION(S):
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Staff left child in soiled diapers for extended period of time.
Furniture in classroom poses a hazard to children.
Staff do not ensure children are not disturbed while napping.
INVESTIGATION FINDINGS:
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On 12/3/24 at 8:46am, Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection, and met with facility representative Crystal Connor. It was alleged that staff left child in soiled diapers for extended period of time, furniture in classroom poses a hazard to children and staff do not ensure children are not disturbed while napping.

Facility representative was interviewed on 9/17/24 at 9:49am and denied the following allegations and stated that children's diapers are changed every hour and staff document diaper changes on the infant daily log per request of the parent. Facility representative stated that furniture in classroom are all bolted and fastened to walls and are secure for the safety of children. Facility representative stated that staff ensure that children are not disturbed while napping, stating that the children who may not nap will go out for a walk with staff if they have enough staff to support their classroom.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240912104840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: TRINITY LUTHERAN EARLY LEARNING CENTER
FACILITY NUMBER: 455408249
VISIT DATE: 12/03/2024
NARRATIVE
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LPA interviewed staff (S1-S2) on 9/17/24. 2 of 2 staff stated that they are changing children’s diapers. S1 stated they check on children’s diapers every hour and will note if it is dry and they check on children when they arrive to the facility and before they leave the facility. S2 stated that they change diapers when they are wet, and when they smell poop. They change diapers before snack and right before lunch. 2 of 2 staff stated they are documenting diaper logs for parents. 2 of 2 staff stated that the furniture in the classroom is properly secured. 2 of 2 staff stated they did not witness any furniture fall on any of the children. 2 of 2 staff stated that they do ensure that children are not disturbed while napping.

LPA interviewed parents (P1-P7) on 9/16/24, 11/20/24 and 11/21/24. 2 of 7 parents stated yes, they had picked up their child in a soiled diaper. 1 of 7 parents observed that the furniture in the classroom is not properly secure. 2 of 7 parents stated no, staff do not ensure that children are not disturbed while napping.

During today’s inspection, the facility was toured. LPA observed 9 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2