455408563-8-17-2026-13-CC-EVIA-DX4LJK-20260819084803

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 455408563
Report Date: 07/31/2026
Date Signed: 08/17/2026 02:41:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Nicolette Cunningham

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20260508113312

FACILITY NAME:	TINY TOES DAYCARE		FACILITY NUMBER:	455408563
ADMINISTRATOR:	MAUGHS, CHANTELLE		FACILITY TYPE:	860
ADDRESS:	1201 INDUSTRIAL ST		TELEPHONE:	(530) 921-0541
CITY:	REDDING	STATE: CA	ZIP CODE:	96002
CAPACITY:	50	CENSUS: 19	DATE:	07/31/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Changelle Maughs		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not provide adequate food service.
Staff do not prevent children from injuring other children.
Staff are not reporting incidents as required.

INVESTIGATION FINDINGS:

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This is an amended report. On 07/31/26 at 1:30pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with facility representative Changelle Maughs. The complaint alleged that staff do not provide adequate food service, specifically that the facility did not have enough food for all children. It was also alleged that staff do not prevent children from injuring other children, specifically that one child (C1) scratched, bit, and threw toys. Lastly, it was reported that staff are not reporting incidents as required.

The licensee was interviewed on 6/17/26 and denied the allegations and stated that sufficient food is always available but did acknowledge a few times in the past that staff ran to the grocery store close by to pick up an ingredient. The licensee stated that staff provide redirection to prevent children from harming one another. The licensee also provided a copy of the parent handbook, which includes the discipline policy that states staff will use communication and redirection while supervising children. The policy also stated that the licensee will meet with parents and form a plan if needed. Lastly, the licensee stated all incidents are reported to Community Care Licensing. The licensee stated that she and her staff have completed training on reporting requirements.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20260508113312

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: TINY TOES DAYCARE	FACILITY NUMBER: 455408563
	VISIT DATE: 07/31/2026

NARRATIVE

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Five staff were interviewed on 5/15, 6/17, 6/18, and 7/7/26. Two staff members stated they felt staff should intervene more quickly during children’s disagreements. Three staff reported observing other staff follow the discipline policy by providing redirection and positive reinforcement. One staff member stated they were unaware if the licensee filed an incident report.

On 5/15/26 at 2:15pm, the director provided a tour of the kitchen, opened cabinets, refrigerator and freezer and allowed LPA to photograph each space. LPA observed a surplus of dry food, canned food, and frozen food. LPA also observed staff providing adequate supervision to children in care.

Three parents provided a statement on 5/15, 6/10 and 7/7/26 and two parents stated their child has received scratches from one child. One parent stated they would not allow their child to attend if they did not feel they were safe.

During today’s inspection, LPA observed staff providing adequate supervision to 19 children in care.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the director licensee Kari Siguenza. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026

LIC9099 (FAS) - (06/04)

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