<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455408563
Report Date: 08/17/2026
Date Signed: 08/17/2026 03:01:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Nicolette Cunningham
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260618111750
FACILITY NAME:TINY TOES DAYCAREFACILITY NUMBER:
455408563
ADMINISTRATOR:MAUGHS, CHANTELLEFACILITY TYPE:
860
ADDRESS:1201 INDUSTRIAL STTELEPHONE:
(530) 921-0541
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:50CENSUS: 21DATE:
08/17/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Chantelle MaughsTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allowed children to be left without adequate supervision while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/17/26 at 12:10pm, Licensing Program Analyst (LPA) Nicolette Cunningham conducted an unannounced complaint inspection and met with facility representative Chantelle Maughs. It was alleged staff allowed children to be left without adequate supervision while in care. specifically, on 06/06/2026, children were left without supervision and during this time one child (C1) roughly interacted with another child and caused an injury.

The licensee was interviewed on 6/18/26 and at 2:30pm and denied the allegation and stated children are always under supervision while in care.

Five staff (S1-S5) were interviewed on 6/18 and 8/14/26. Two staff reported a lack of supervision that resulted in children hurting other children. One staff reported a child (C7) walked away during transition time towards the parking lot without staff knowing.

Three parents were interviewed on 7/7 and 8/14/26. One parent reported that staff are not providing adequate supervision which resulted in children hitting, choking, punching, slapping and biting the other children. Another parent stated their child has been bitten by another child approximately 4-5 different times and they do not believe staff are providing adequate supervision.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20260618111750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: TINY TOES DAYCARE
FACILITY NUMBER: 455408563
VISIT DATE: 08/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Cunningham informed facility representative that this report dated 8/17/26 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Cunningham informed the licensee to provide a copy of this licensing report dated 8/17/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the director Chantelle Maughs. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20260618111750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: TINY TOES DAYCARE
FACILITY NUMBER: 455408563
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/18/2026
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
The licensee shall provide care and supervision as necessary to meet the children's needs.

1
2
3
4
5
6
7
The director stated the licensee will e-mail a detailed plan to ensure staff provide adequate supervision to children at all times.
8
9
10
11
12
13
14
Based on observation, interview, record review, the licensee did not comply with the section cited above which poses an immediate health, safety or personal rights risk to children in care.

8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Nicolette Cunningham
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3