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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455920032
Report Date: 07/17/2026
Date Signed: 07/17/2026 12:00:22 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20260622090252
FACILITY NAME:KINGDOM CAREFACILITY NUMBER:
455920032
ADMINISTRATOR:LOVE, KRYSTLEFACILITY TYPE:
740
ADDRESS:2975 WEST WAYTELEPHONE:
(530) 917-9454
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:6CENSUS: 4DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Krystle LoveTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Staff hit resident
Staff handled resident in a rough manner
Staff interact inappropriately with resident
INVESTIGATION FINDINGS:
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On July 17, 2026, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Krystle Love and explained the purpose of the visit.

During the investigation process, interviews and a review of records were initiated.

LPA investigated the allegations, “Staff hit resident & Staff handled resident in a rough manner.” LPA interviewed R1 and R1 reported staff have not hit or handled them in a rough manner. R1 reported that staff at the facility have been kind and nice to all residents. Residents reported that staff have been kind, caring, and they do not have any problems with staff.

----- Continued on LIC9099-C -----
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260622090252
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINGDOM CARE
FACILITY NUMBER: 455920032
VISIT DATE: 07/17/2026
NARRATIVE
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LPA investigated the allegation, “Staff interact inappropriately with resident.” LPA interviewed R1 and R1 reported staff have not acted inappropriately towards R1 or other residents. R1 reported they love living at the facility and they see staff as family. Residents reported that they have respectful relationships with all staff. Residents reported their satisfaction with staff’s professionalism and did not express any issue with staff speaking or interacting with them in any inappropriate manner.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2