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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455920057
Report Date: 01/28/2025
Date Signed: 01/28/2025 11:43:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Ivan Avila
COMPLAINT CONTROL NUMBER: 59-AS-20241205162228
FACILITY NAME:MERAKEY - QUESTFACILITY NUMBER:
455920057
ADMINISTRATOR:MARTIN, RENEEFACILITY TYPE:
775
ADDRESS:105 HARTNELL AVE., STE C,D,&GTELEPHONE:
(530) 229-1315
CITY:REDDINGSTATE: CAZIP CODE:
96002
CAPACITY:100CENSUS: 27DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Barbara DeWittTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff made inappropriate comments to clients
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/28/2025 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA met with Barbara DeWitt and explained the purpose of the visit.
During the investigation process, interviews and a records review were initiated.
LPA investigated the allegation, “Staff made inappropriate comments to clients.” Based on interviews conducted, staff have stated there has not been any verbal abuse by staff. Staff indicated that they have never witnessed any staff member speaking inappropriately to clients or experience staff speak inappropriately to them.
Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted, and a copy of the report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Ivan Avila
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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