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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 455920100
Report Date: 03/11/2026
Date Signed: 03/11/2026 03:43:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Marisa Chiarelli
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251106101423
FACILITY NAME:SAPPHIRE RESIDENTIALFACILITY NUMBER:
455920100
ADMINISTRATOR:MONISMITH, CRYSTALFACILITY TYPE:
735
ADDRESS:1208 COGGINS STREETTELEPHONE:
(530) 200-0701
CITY:REDDINGSTATE: CAZIP CODE:
96003
CAPACITY:4CENSUS: 4DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Administrator Crystal MonismithTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Neglect/Lack of Care and Supervision: Staff are not preventing clients from using illegal
substances while in care.
INVESTIGATION FINDINGS:
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On 03/11/2026, Licensing Program Analyst (LPA) Marisa Chiarelli arrived at the facility unannounced to deliver final findings regarding a complaint that was received on 11/06/2025. LPA met with Crystal Monismith Administrator, and explained the purpose of the visit.

During the interview process, three staff persons and three residents were interviewed. The following documents were received and reviewed: staff list with telephone numbers and work schedule, client roster, client admission agreement, IPP, ISP, medical records, MAR, incident reports and Police Records.

Continued on 9099-C


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20251106101423
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SAPPHIRE RESIDENTIAL
FACILITY NUMBER: 455920100
VISIT DATE: 03/11/2026
NARRATIVE
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On 11/6/2025, the reporting party reported that two residents are using illegal drugs. Photos provided by reporting party demonstrate a resident standing and smoking an electronic vaping device around the residence. It was reported that staff confiscated a “dab pen,” or electronic marijuana vaping device from the client around June of 2025. It was reported since then, staff have kept a closer eye on R1 and do not allow R1 to leave the facility unsupervised. During interviews it was reported staff have not suspected R1, or any other residents, of using illegal substances at the facility. During the client interview, the client denied using drugs and stated that when he is in the front yard, he often picks up rocks and sticks which may appear as though he is in a “fentanyl fold. ” During staff interview the staff confirmed that R1 keeps a rock collection. The Police Department (PD) calls for service records reflect a few calls related to alleged or suspected illegal substance use in 2024 and early 2025. Reviewing the reports it is unclear if any drugs, or drug use, were found.



Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Exit interview conducted, copy of report given to administrator. No deficiencies are being cited as of today's visit.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Marisa Chiarelli
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2